Warning alerts and warning monitor state changes do not occur as expected for a Web application that is created by using the Web application template in System Center Operations Manager 2007 Service Pack 1

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Article ID: 957511 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use the Web application management pack template to create a monitor on a computer that is running Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1).
  • On the Advanced tab, you enter a value in the Response Time box for the critical condition, and then you enter some value in the Content Match box.
  • On the Advanced tab, you also enter a value in the Response Time box under the Settings any criteria below will generate a warning health state for this request section, and then you select the Generate an alert if any warning criteria is met check box option.
In this scenario, warning state changes and corresponding alerts are not raised when the HTTP Status Code, Content Match, or Response Time criteria are met.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix must be applied to each computer that meets the following criteria:
  • Hosts a Microsoft Operations Manager 2007 Root Management Server
  • Hosts a Microsoft Operations Manager 2007 Management Server
  • Hosts a Microsoft Operations Manager 2007 Gateway Server
  • Hosts a Microsoft Operations Manager 2007 manually installed agent for which the Discovery-based agent deployment is not used

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 SP1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Momnetworkmodules.dll6.0.6278.45597,04030-09-200811:20x86
System Center Operations Manager 2007 SP1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Momnetworkmodules.dll6.0.6278.451,013,80830-09-200814:14x64
To extract the hotfix files that are contained in this hotfix, follow these steps:
  1. Copy the following file either to a local folder or to an available network shared folder:
    SystemCenterOperationsManager2007-SP1-KB957511-X86-X64-ENU.MSI
  2. Run the file that you copied in step 1 locally on each applicable computer that meets the criteria that are described in the "Prerequisites" section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957511 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbexpertiseinter kbautohotfix kbbug kbfix kbqfe KB957511

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