Internet Explorer 6 may crash randomly when you browse some Web sites that display a PNG file on a Windows Server 2003-based computer

Article translations Article translations
Article ID: 957588 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You use Microsoft Internet Explorer 6 on a Windows Server 2003-based computer to browse some Web sites that display a Portable Network Graphics (PNG) file. When you do this, Internet Explorer may crash randomly. Additionally, you receive an error message that resembles the following:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Note This problem does not occur if you use Windows Internet Explorer 7 to browse the Web site.

CAUSE

An access violation causes this problem in Internet Explorer 6. The access violation is caused by an error in the Pngfilt.dll file.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 (SP2) installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP2, x86-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Pngfilt.dll5.2.3790.440642,49610-Nov-200816:52x86

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com

For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx

Note This update was first included in security update 980182 (MS10-018). For more information, click the following article number to view the article in the Microsoft Knowledge Base: - -
980182 MS10-018: Cumulative security update for Internet Explorer

Properties

Article ID: 957588 - Last Review: April 7, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Internet Explorer 6.0 Service Pack 2
Keywords: 
kbhotfixserver kbexpertiseinter kbqfe KB957588

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com