Article ID: 957589 - Last Review: January 20, 2012 - Revision: 2.2

Error message when you try to edit some columns of the workflow entity views by using the Advanced Find feature in Microsoft Dynamics CRM 4.0: "Microsoft Dynamics CRM has encountered an error"

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SYMPTOMS

You try to edit some columns of the workflow entity views by using the Advanced Find feature in Microsoft Dynamics CRM 4.0. When you click Ok or Cancel in the Edit Columns dialog box, you receive the following error message:

Microsoft Dynamics CRM has encountered an error.
Please tell Microsoft about this problem.

Additionally, this error message asks whether you want to send an error report to Microsoft. If you click View the data that will be sent to Microsoft, you receive the following information:

Microsoft Dynamics CRM Error Report Contents
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'null' is null or not an object</Message> <Line>1318</Line> <URL>/CRMJSP01/tools/vieweditor/viewManager.aspx?viewType=4230&objectTypeCode=4703&fromAdvFind=1&FromExportExcel=0</URL>
<PageURL>/CRMJSP01/tools/vieweditor/viewManager.aspx?viewType=4230&objectTypeCode=4703&fromAdvFind=1&FromExportExcel=0</PageURL>
<Function>formatString()</Function>
<CallStack>
<Function>formatString()</Function>
<Function>CreateFieldCell(oCell)</Function>
<Function>Init()</Function>
<Function>window.onload()</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 1.1.4322; InfoPath.2; MS-RTC LM 8)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1280x1024</ScreenResolution>
<ClientName>Web</ClientName>
</ClientInformation> <ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{65985559-25E2-4E89-85CA-94CABF1F7AAB}</OrgID> <UserID>{4C1D8339-BB04-DD11-94F6-00155D48E301}</UserID>
<CRMVersion>4.0.7333.3</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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