Windows Search may fail if you search a network folder from the toolbar in the Windows Explorer while offline on a computer that is running Windows Vista or Windows Server 2008

Article ID: 957653 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. On a computer that is running Windows Vista or Windows Server 2008, you enable the Always Available Offline setting. Additionally, the offline files in the network folder are synchronized to the cache of the local computer.

If you start a search for the network folder from the toolbar in Windows Explorer when the computer is offline in this scenario, Windows Search may fail. Specifically, no result is returned. However, if you start the search by clicking the Start button, the network folder is successfully found.

This issue may also occur if the network folder is hosted on a non-Windows-based server.

Note For more information about how to enable the Always Available Offline setting, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-us/Help/02ecf57a-fa36-40be-a5c2-907f51cda1fe1033.mspx#EHC
(http://windowshelp.microsoft.com/Windows/en-us/Help/02ecf57a-fa36-40be-a5c2-907f51cda1fe1033.mspx#EHC)
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must be running one of the following:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The MANIFEST (.manifest) and MUM (.mum) files that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2227611,584,00030-Sep-200805:03x86
For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2227612,900,35230-Sep-200805:22x64
Shell32.dll6.0.6001.2227611,584,00030-Sep-200805:03x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2227619,082,24030-Sep-200806:30IA-64
Shell32.dll6.0.6001.2227611,584,00030-Sep-200805:03x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For help with Windows Search problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which Windows Search is not working or searches are slower
(http://support.microsoft.com/gp/windows_search)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb957653~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,775
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_2_for_kb957653~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,942
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_3_for_kb957653~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,780
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_4_for_kb957653~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,780
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameX86_8c66655d7bad80f4c2aa56704cfaa4e6_31bf3856ad364e35_6.0.6001.22276_none_53c54a349e361f05.manifest
File versionNot Applicable
File size695
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22276_none_6c6d1bd72b4ce651.manifest
File versionNot Applicable
File size904,299
Date (UTC)30-Sep-2008
Time (UTC)05:56
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_77522228c794fa52f7686a0ddd17e080_31bf3856ad364e35_6.0.6001.22276_none_0c3fb4cba5696216.manifest
File versionNot Applicable
File size1,040
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameAmd64_fe03a2300e14b23d549c21f2921f4ddb_31bf3856ad364e35_6.0.6001.22276_none_6ca735dab0e1ff4a.manifest
File versionNot Applicable
File size699
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22276_none_c88bb75ae3aa5787.manifest
File versionNot Applicable
File size906,231
Date (UTC)30-Sep-2008
Time (UTC)05:58
File namePackage_1_for_kb957653~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,785
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_2_for_kb957653~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,169
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_3_for_kb957653~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,005
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_4_for_kb957653~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,005
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22276_none_d2e061ad180b1982.manifest
File versionNot Applicable
File size899,202
Date (UTC)30-Sep-2008
Time (UTC)05:32
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_1b05de3cde0a621e90e69fe4bcb36423_31bf3856ad364e35_6.0.6001.22276_none_d3a93e88f9175edb.manifest
File versionNot Applicable
File size1,038
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameIa64_47a1ab8ab35a106e8f899fc5ee6920ea_31bf3856ad364e35_6.0.6001.22276_none_13f80b76549a8568.manifest
File versionNot Applicable
File size697
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22276_none_6c6ebfcd2b4aef4d.manifest
File versionNot Applicable
File size906,144
Date (UTC)30-Sep-2008
Time (UTC)07:14
File namePackage_1_for_kb957653~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,780
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_2_for_kb957653~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,000
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_3_for_kb957653~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,000
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)30-Sep-2008
Time (UTC)17:23
File namePackage_for_kb957653_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)30-Sep-2008
Time (UTC)17:23
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22276_none_d2e061ad180b1982.manifest
File versionNot Applicable
File size899,202
Date (UTC)30-Sep-2008
Time (UTC)05:32
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Properties

Article ID: 957653 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB957653
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