No users are found when you search for some system users by using their last names from a relationship in Microsoft Dynamics CRM 4.0

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Article ID: 957704 - View products that this article applies to.
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SYMPTOMS

From a relationship in Microsoft Dynamics CRM 4.0, you search for some system users by using their last names. When you do this, no users are found.

CAUSE

This problem occurs because the lookup dialog box uses code that creates a database query by using the primary attribute of an entity. The primary attribute that is used for a system user is the fullname attribute. When Microsoft Dynamics CRM 4.0 creates the conditions for the query, the lookup dialog box appends a wildcard to the beginning of the search text. However, the lookup dialog box does not append a wildcard to the end of the search text. Therefore, you can search for users by using their first names. However, you cannot search for users by using their last names.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 957704 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957704

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