USB devices may not function correctly after a computer that is running Windows Vista SP1 or Windows Server 2008 resumes from hibernation

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Article ID: 957719 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008. You hibernate the computer, and then you resume the computer from hibernation. In this scenario, some USB devices may no longer work correctly. Specifically, you may experience one of the following symptoms:
  • Some USB devices that are plugged into the computer do not function correctly. Additionally, if you open Device Manager to check the USB device status, they are reported as unknown USB devices.
  • The system crashes. You may notice that even the system clock in the notification area stops working.
This problem occurs if you plug any USB device into a USB 2.0 hub or if you plug a USB 2.0 device into a root hub.

Notes
  • Whether you experience any of these issues depends, in part, on your actual hardware configuration.
  • This problem does not occur if you are running an original release version of Windows Vista that does not have hotfix 928631 installed.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2229673,21628-Oct-200802:28x86
Usbhub.sys6.0.6001.22296195,58428-Oct-200802:29x86
Hccoin.dll6.0.6001.222968,70428-Oct-200804:33x86
Hcrstco.dll6.0.6001.2229615,87228-Oct-200804:33x86
Usbd.sys6.0.6001.222965,88828-Oct-200802:28Not Applicable
Usbehci.sys6.0.6001.2229639,93628-Oct-200802:28x86
Usbhub.sys6.0.6001.22296195,58428-Oct-200802:29x86
Usbohci.sys6.0.6001.2229619,45628-Oct-200802:28x86
Usbport.sys6.0.6001.22296225,79228-Oct-200802:28x86
Usbuhci.sys6.0.6001.2229623,55228-Oct-200802:28x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2229695,74428-Oct-200802:52x64
Usbhub.sys6.0.6001.22296272,38428-Oct-200802:52x64
Hccoin.dll6.0.6001.2229610,75228-Oct-200804:50x64
Hcrstco.dll6.0.6001.2229617,92028-Oct-200804:50x64
Usbd.sys6.0.6001.222967,68028-Oct-200802:51x64
Usbehci.sys6.0.6001.2229649,66428-Oct-200802:51x64
Usbhub.sys6.0.6001.22296272,38428-Oct-200802:52x64
Usbohci.sys6.0.6001.2229624,06428-Oct-200802:51x64
Usbport.sys6.0.6001.22296259,07228-Oct-200802:52x64
Usbuhci.sys6.0.6001.2229629,18428-Oct-200802:51x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.22296208,38428-Oct-200803:00IA-64
Usbhub.sys6.0.6001.22296857,60028-Oct-200803:00IA-64
Hccoin.dll6.0.6001.2229622,52828-Oct-200804:58IA-64
Hcrstco.dll6.0.6001.2229624,57628-Oct-200804:58IA-64
Usbd.sys6.0.6001.2229611,64828-Oct-200803:00Not Applicable
Usbehci.sys6.0.6001.22296123,39228-Oct-200803:00IA-64
Usbhub.sys6.0.6001.22296857,60028-Oct-200803:00IA-64
Usbohci.sys6.0.6001.2229658,88028-Oct-200803:00IA-64
Usbport.sys6.0.6001.22296643,58428-Oct-200803:00IA-64
Usbuhci.sys6.0.6001.2229680,38428-Oct-200803:00IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

To work around this problem, add a
ForceHCResetOnResume
entry to the registry subkey that corresponds to each USB universal host controller. For more information about how to do this, refer to the "Post-installation instructions" section in the following Microsoft Knowledge Base article:
928631 A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_1_for_kb957719~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,311
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_2_for_kb957719~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,478
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_3_for_kb957719~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,316
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_4_for_kb957719~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,316
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File nameX86_usb.inf_31bf3856ad364e35_6.0.6001.22296_none_cb26b81727d383e3.manifest
File versionNot Applicable
File size2,644
Date (UTC)28-Oct-2008
Time (UTC)16:38
PlatformNot Applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6001.22296_none_bdf0b0941ceed1ca.manifest
File versionNot Applicable
File size6,734
Date (UTC)28-Oct-2008
Time (UTC)16:38
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6001.22296_none_2745539ae030f519.manifest
File versionNot Applicable
File size2,646
Date (UTC)28-Oct-2008
Time (UTC)16:41
PlatformNot Applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6001.22296_none_1a0f4c17d54c4300.manifest
File versionNot Applicable
File size6,736
Date (UTC)28-Oct-2008
Time (UTC)16:41
PlatformNot Applicable
File namePackage_1_for_kb957719~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,325
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_2_for_kb957719~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,494
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_3_for_kb957719~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,330
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_4_for_kb957719~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,330
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6001.22296_none_cb285c0d27d18cdf.manifest
File versionNot Applicable
File size2,645
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6001.22296_none_bdf2548a1cecdac6.manifest
File versionNot Applicable
File size6,735
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_1_for_kb957719~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,318
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_2_for_kb957719~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,323
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_3_for_kb957719~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,323
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb957719_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)28-Oct-2008
Time (UTC)16:36
PlatformNot Applicable

Properties

Article ID: 957719 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Starter
    • Windows Vista Ultimate
    • Windows Vista Home Premium
    • Windows Vista Home Basic
    • Windows Vista Enterprise
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbsurveynew kbbug kbfix kbqfe KB957719

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