Error message when you access a share that you pinned by using Always Available Offline: "Access is denied"

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Article ID: 957772 - View products that this article applies to.
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SYMPTOMS

When you right-click a shared network folder or a shared network file on a Windows Vista-based computer or on a Windows Server 2008-based computer, and then you click Always Available Offline to pin the network resource, you cannot access the shared file or folder. This problem occurs if only part of the network resource is cached. Additionally, you receive an error message that resembles the following:
Access is denied.
If you synchronize the file or the folder, the synchronization operation is successful. However, you still cannot access the file or the folder.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following:
  • Windows Vista
  • Windows Vista Service Pack 1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • You can identify the files that apply to a specific product or milestone (such as an RTM version or a service pack number) by examining the file version numbers, as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxx Windows RTM LDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST (.manifest) files and the MUM (.mum) files that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, together with the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, whose attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20917131,58413-Sep-200823:22x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Csc.sys6.0.6000.20917348,67213-Sep-200820:57x86
Cscmig.dll6.0.6000.20917105,98413-Sep-200823:22x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02113-Sep-200822:59Not Applicable
Csc.sys6.0.6001.22265352,25613-Sep-200821:08x86
Cscmig.dll6.0.6001.22265106,49613-Sep-200823:38x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Sep-200823:24Not Applicable
Cscsvc.dll6.0.6000.20917488,96013-Sep-200823:22x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93113-Dec-200720:11Not Applicable
Cscsvc.dll6.0.6001.22265486,91213-Sep-200823:38x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Rdbss.sys6.0.6000.20917222,72013-Sep-200820:57x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20917216,57613-Sep-200823:34x64
Offlinefileswmiprovider.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Csc.sys6.0.6000.20917457,21613-Sep-200821:10x64
Cscmig.dll6.0.6000.20917134,14413-Sep-200823:34x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02113-Sep-200823:24Not Applicable
Csc.sys6.0.6001.22265461,82413-Sep-200822:12x64
Cscmig.dll6.0.6001.22265134,65614-Sep-200800:57x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05014-Sep-200800:27Not Applicable
Cscsvc.dll6.0.6000.20917603,13613-Sep-200823:34x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93114-Dec-200721:48Not Applicable
Cscsvc.dll6.0.6001.22265603,64814-Sep-200800:57x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Rdbss.sys6.0.6000.20917288,76813-Sep-200821:10x64
Cscobj.dll6.0.6000.20917131,58413-Sep-200823:22x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.222651,018,88013-Sep-200821:10IA-64
Cscmig.dll6.0.6001.22265285,18413-Sep-200823:54IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Sep-200823:37Not Applicable
Cscsvc.dll6.0.6001.222651,227,26413-Sep-200823:54IA-64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957772~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,158
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_2_for_kb957772~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,996
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_3_for_kb957772~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,778
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_4_for_kb957772~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,226
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_5_for_kb957772~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,773
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,899
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameX86_074eb7431a5c426b1dd6ec11353f11c7_31bf3856ad364e35_6.0.6000.20917_none_f3aa1dc64979af1c.manifest
File versionNot Applicable
File size693
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameX86_3ae0718e6efd996c801d3d3488231844_31bf3856ad364e35_6.0.6000.20917_none_025cec338176e74f.manifest
File versionNot Applicable
File size1,413
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameX86_993ba489a53a5a6fae4fd6738b9e5651_31bf3856ad364e35_6.0.6001.22265_none_27b67257869b4f2b.manifest
File versionNot Applicable
File size1,057
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20917_none_8b92514250448bea.manifest
File versionNot Applicable
File size87,260
Date (UTC)13-Sep-2008
Time (UTC)23:42
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20917_none_9ce7dcf277e0208f.manifest
File versionNot Applicable
File size14,337
Date (UTC)13-Sep-2008
Time (UTC)23:38
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22265_none_9e96098275310d60.manifest
File versionNot Applicable
File size16,070
Date (UTC)14-Sep-2008
Time (UTC)00:06
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20917_none_087326157d591af3.manifest
File versionNot Applicable
File size39,170
Date (UTC)13-Sep-2008
Time (UTC)23:41
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22265_none_0a2152a57aaa07c4.manifest
File versionNot Applicable
File size39,176
Date (UTC)14-Sep-2008
Time (UTC)00:09
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20917_none_58746bd77d62460d.manifest
File versionNot Applicable
File size6,856
Date (UTC)13-Sep-2008
Time (UTC)23:44
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_c77879174498ffe77c5a2fa150fb75ad_31bf3856ad364e35_6.0.6000.20917_none_b014d31d97b61c36.manifest
File versionNot Applicable
File size1,779
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameAmd64_db5fcc58c664afd72971820f377e5355_31bf3856ad364e35_6.0.6001.22265_none_de86ac8266315d11.manifest
File versionNot Applicable
File size1,063
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameAmd64_f76cb59999ee44e8c5dcd6be495d79f7_31bf3856ad364e35_6.0.6000.20917_none_e431cc931b4e5b1d.manifest
File versionNot Applicable
File size697
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20917_none_e7b0ecc608a1fd20.manifest
File versionNot Applicable
File size87,286
Date (UTC)14-Sep-2008
Time (UTC)00:04
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20917_none_f9067876303d91c5.manifest
File versionNot Applicable
File size14,365
Date (UTC)13-Sep-2008
Time (UTC)23:59
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22265_none_fab4a5062d8e7e96.manifest
File versionNot Applicable
File size16,098
Date (UTC)14-Sep-2008
Time (UTC)01:48
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20917_none_6491c19935b68c29.manifest
File versionNot Applicable
File size39,206
Date (UTC)14-Sep-2008
Time (UTC)00:03
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22265_none_663fee29330778fa.manifest
File versionNot Applicable
File size39,212
Date (UTC)14-Sep-2008
Time (UTC)01:52
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20917_none_b493075b35bfb743.manifest
File versionNot Applicable
File size7,113
Date (UTC)14-Sep-2008
Time (UTC)00:05
File namePackage_1_for_kb957772~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,172
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_2_for_kb957772~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,008
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_3_for_kb957772~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,788
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_4_for_kb957772~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,472
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_5_for_kb957772~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,783
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,911
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20917_none_f20597183d02bf1b.manifest
File versionNot Applicable
File size83,800
Date (UTC)13-Sep-2008
Time (UTC)23:34
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_3f3485fcab68ef3f9c10fb7faf6edf48_31bf3856ad364e35_6.0.6001.22265_none_05ab2830b6dc9d14.manifest
File versionNot Applicable
File size1,060
Date (UTC)15-Sep-2008
Time (UTC)00:42
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22265_none_9e97ad78752f165c.manifest
File versionNot Applicable
File size16,084
Date (UTC)14-Sep-2008
Time (UTC)00:30
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22265_none_0a22f69b7aa810c0.manifest
File versionNot Applicable
File size39,193
Date (UTC)14-Sep-2008
Time (UTC)00:34
File namePackage_1_for_kb957772~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,002
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)15-Sep-2008
Time (UTC)00:42
File namePackage_for_kb957772_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)15-Sep-2008
Time (UTC)00:42

Properties

Article ID: 957772 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB957772

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