The ConfigMgr Service Manager tool in Configuration Manager 2007 Service Pack 1 cannot query the SMS_SITE_SQL_BACKUP service, and you receive an "Error communicating with component" error message

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Article ID: 957879 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install a Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1) site that uses a clustered Microsoft SQL Server installation or a remote SQL Server installation.
  • You open the ConfigMgr Service Manager tool.
  • You right-click the SMS_SITE_SQL_BACKUP service to query its status.
In this scenario, you cannot query its status, and you receive the following error message:
Error communicating with component

CAUSE

When SQL Server is not installed on the site server, the computer name of the site server is appended to the name of the SQL Server backup service. Therefore, the actual service name is "SMS_SITE_SQL_BACKUP_The-name-of-the-Site-Server" instead of "SMS_SITE_SQL_BACKUP."

The ConfigMgr Service Manager tool queries the service name by using Windows Management Instrumentation (WMI). The Component Manager provider (Cmprov.dll) returns SMS_SITE_SQL_BACKUP as the service name. This name does not match the actual SQL Server backup service name on the remote site database server.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Cmprov.dll4.0.6221.112567,58430-Nov-200821:00x86

Note This file attribute information applies to x86-based systems, x64-based systems, International Client Pack 1, and International Client Pack 2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

You use Service Manager to control Configuration Manager 2007 services. In Service Manager, you can view the status of any Configuration Manager 2007 services or threads that are running on any site system. (These services and threads are referred to collectively as Configuration Manager 2007 components.) Components are managed exactly as you manage services in Windows. You can start, stop, pause, resume, or query Configuration Manager 2007 components.

To open ConfigMgr Service Manager, follow these steps:
  1. In the Configuration Manager console, expand System Center Configuration Manager, expand Site Database, expand Tools, and then expand ConfigMgr Service Manager.
  2. Right-click ConfigMgr Service Manager, and then click Start ConfigMgr Service Manager.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957879 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbexpertiseinter kbautohotfix kbbug kbfix kbqfe KB957879

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