The Exchange Information Store service may crash when an Entourage client synchronizes with an Exchange 2007 server

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Article ID: 957947 - View products that this article applies to.
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SYMPTOMS

The Exchange Information Store service may crash on an Exchange Server 2007 server. Additionally, the following events are logged when the problem occurs:

Log Name: System
Source: Service Control Manager
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application store.exe, version <version number>, time stamp <stamp>, faulting module EXCDO.DLL, version <version number>, time stamp <stamp>, exception code 0xc0000005, fault offset <offset>, process id <id>, application start time <stamp>.


Log Name: Application
Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, EXCDO.DLL, 1ed390, c0000005, d93a, <version>. ErrorReportingEnabled: True

CAUSE

This issue occurs when an Entourage client synchronizes with an Exchange 2007 server for an iCalendar item. However, the time zone offsets of the iCalendar item use only 3 digits (such as -400) instead of 4 digits (such as -0400). This does not follow RFC 2445. The Exchange 2007 server does not handle this type of exception well during the conversion that results in the problem.

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about 2445, visit the following Web site:
http://www.ietf.org/rfc/rfc2445.txt

Properties

Article ID: 957947 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbexpertiseadvanced kbsurveynew kbhotfixrollup kbqfe KB957947

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