You cannot export a record to an Excel worksheet if you use a dynamic option in Microsoft Dynamics CRM 4.0

You cannot export a record to a Microsoft Excel worksheet if you use a dynamic option in Microsoft Dynamics CRM 4.0. This problem occurs if the following conditions are true:

• You use a Big-IP server to handle the Secure Sockets Layer (SSL) protocol and to transfer requests to Microsoft Dynamics CRM 4.0 by using the HTTP protocol.
• You use the Service Provider Licensing Agreement (SPLA) authentication or the Internet-Facing Deployment (IFD) authentication.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: