Stop error message on a Windows Server 2008-based computer that has the Hyper-V role installed: "Stop error code 0x0000001A (MEMORY_MANAGEMENT)"

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Article ID: 957967 - View products that this article applies to.
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SYMPTOMS

When you are running a Windows Server 2008-based computer that has the Hyper-V role installed, the computer may restart unexpectedly. Then, you may receive the following Stop error message:
STOP 0x0000001A (parameter1, parameter2, parameter3, parameter4)
MEMORY_MANAGEMENT
This problem occurs occasionally. However, the probability that you will encounter this problem depends on your actual configuration. For example, this problem is more likely to occur in certain Hyper-V failover cluster scenarios. However, this problem is not exclusive to cluster scenarios.

CAUSE

This problem occurs when a Hyper-V component (Vid.sys) incorrectly unmaps some pages in the address space for the system process even though these pages were not mapped. This behavior corrupts the address space for the system process. When other programs or services try to access the corrupted address space, a Stop error is triggered.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Windows Server 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Hyper-V role installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The MANIFEST (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed by using a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vid.sys6.0.6001.22271221,69620-Sep-200801:53x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_wvid.inf_31bf3856ad364e35_6.0.6001.22271_none_e11494e2b51cfb4c.manifest
File versionNot Applicable
File size5,288
Date (UTC)20-Sep-2008
Time (UTC)04:46
PlatformNot Applicable
File namePackage_1_for_kb957967~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,916
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable
File namePackage_2_for_kb957967~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,916
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable
File namePackage_for_kb957967_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,528
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable
File namePackage_for_kb957967_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable
File namePackage_for_kb957967_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,532
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable
File namePackage_for_kb957967_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)20-Sep-2008
Time (UTC)11:44
PlatformNot Applicable

Properties

Article ID: 957967 - Last Review: January 19, 2012 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
Keywords: 
kbhyperv kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB957967

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