BizTalk Server Operators group members cannot terminate service instances successfully in the BizTalk Administration Console in BizTalk Server 2006

You have a computer that is running Microsoft BizTalk Server 2006. As a member of the BizTalk Server Operators group, you terminate service instances in the BizTalk Server Administration Console. However, you receive an error message that resembles the following:

Notes

• x and y in the TrackingData_x_y tables are integers from 0 through 3.
• If you try to terminate a single instance, the instance is terminated and you receive the error message that is mentioned in the "Symptoms" section of this Microsoft Knowledge Base article. If you try to terminate two or more instances at the same time, only the first instance is terminated.
• The issue does not occur if the user is also a member of the BizTalk Server Administrators group.

This problem occurs because permissions are set incorrectly in the TrackingData_x_y tables for the BizTalk Server Operators group in the BizTalkMsgBoxDB database.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation information

This hotfix updates the BizTalkMsgBoxDB database. To avoid errors and unexpected crashes during the installation of the hotfix, follow these steps:

1. Stop the SQL Server Agent service that is running the BizTalk SQL Server Agent jobs.
2. Stop the Internet Information Services (IIS) service to stop all isolated BizTalk host instances.
3. Stop all BizTalk host instances that are running in the BizTalk group in which you are experiencing the problem.
4. Apply the hotfix 958083.

Prerequisites

You must have BizTalk Server 2006 installed to apply this hotfix.

Restart requirement

After you install the hotfix, restart the SQL Server Agent service, the IIS service, and the BizTalk host instances.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

A service instance is an instance of an orchestration that BizTalk Server is either processing or has serialized into the MessageBox database for additional processing or tracking.

For more information about how to suspend, resume, and terminate orchestration instances, visit the following MSDN Web site: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: