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A hotfix is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0

Article ID: 958084 - View products that this article applies to.

SUMMARY

This article describes a hotfix that is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0.

Note Before you install this hotfix and disable Smart Matching by explicitly setting the DisableSmartMatching registry key to 1, you must run the tool that the following Microsoft Knowledge Base article describes:

969946

(http://support.microsoft.com/kb/969946/ )

A tool that is used to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table is available for Microsoft Dynamics CRM 4.0

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 4.0 server, i386-based version

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Antixsslibrary.dll	1.5.0.0	30,560	10-Mar-2009	10:59	x86
Config.xml	Not applicable	349	25-Mar-2009	07:49	Not applicable
Crmupdatewrapper.exe	4.0.7333.1408	448,360	10-Mar-2009	10:59	x86
Crmupdatewrapper.exe.config	Not applicable	148	19-Feb-2009	13:11	Not applicable
Eula.rtf	Not applicable	100,048	19-Feb-2009	13:15	Not applicable
Microsoft.crm.dll	4.0.7333.1408	923,488	10-Mar-2009	10:59	x86
Microsoft.crm.setup.common.dll	4.0.7333.1408	534,368	10-Mar-2009	10:59	x86
Microsoft.crm.setup.database.common.dll	4.0.7333.1408	67,424	10-Mar-2009	10:59	x86
Microsoft.crm.setup.databaseinstaller.dll	4.0.7333.1408	75,616	10-Mar-2009	10:59	x86
Microsoft.crm.setup.server.utility.dll	4.0.7333.1408	186,216	10-Mar-2009	10:59	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1408	19,808	10-Mar-2009	10:59	x86
Microsoft.windowsinstaller.dll	4.0.7333.1408	116,576	10-Mar-2009	10:59	x86
Server_i386.msp	Not applicable	8,215,040	25-Mar-2009	08:44	Not applicable
Dbhotfix_install.xml	Not applicable	1,893	20-Mar-2009	04:39	Not applicable
Eula.rtf	Not applicable	100,048	19-Feb-2009	13:15	Not applicable
Newimport.xml	Not applicable	3,953,798	10-Mar-2009	11:32	Not applicable
Publish.config	Not applicable	13,776	25-Mar-2009	07:31	Not applicable
Dbhotfix.sql	Not applicable	2,382	01-May-2008	10:21	Not applicable
Dbhotfix_release.xml	Not applicable	468	20-Mar-2008	16:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	01-May-2008	18:27	Not applicable
Dbhotfix_release.xml	Not applicable	262	20-Mar-2008	16:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	84	01-May-2008	18:27	Not applicable
Dbhotfix.sql	Not applicable	568	04-Apr-2008	14:38	Not applicable
Dbhotfix_release.xml	Not applicable	494	04-Apr-2008	14:38	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-May-2008	10:54	Not applicable
Dbhotfix_release.xml	Not applicable	260	04-Apr-2008	14:38	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	19-Jan-2009	05:56	Not applicable
Dbhotfix.sql	Not applicable	3,368	01-Dec-2008	11:41	Not applicable
Dbhotfix_release.xml	Not applicable	432	01-Dec-2008	11:41	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Dec-2008	09:24	Not applicable
Dbhotfix_release.xml	Not applicable	253	01-Dec-2008	11:41	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Dec-2008	09:24	Not applicable
Dbhotfix.sql	Not applicable	527	23-Oct-2008	14:30	Not applicable
Dbhotfix_release.xml	Not applicable	452	23-Oct-2008	14:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	24-Oct-2008	04:49	Not applicable
Dbhotfix.sql	Not applicable	527	23-Oct-2008	14:30	Not applicable
Dbhotfix_release.xml	Not applicable	472	23-Oct-2008	14:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	24-Oct-2008	04:49	Not applicable
Dbhotfix.sql	Not applicable	592	05-May-2008	07:53	Not applicable
Dbhotfix_release.xml	Not applicable	490	05-May-2008	07:53	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-May-2008	13:40	Not applicable
Dbhotfix.sql	Not applicable	592	05-May-2008	07:53	Not applicable
Dbhotfix_release.xml	Not applicable	489	05-May-2008	07:53	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-May-2008	13:40	Not applicable
Dbhotfix.sql	Not applicable	4,350	24-Apr-2008	09:05	Not applicable
Dbhotfix_release.xml	Not applicable	487	24-Apr-2008	09:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	03-May-2008	21:02	Not applicable
Dbhotfix_release.xml	Not applicable	260	24-Apr-2008	09:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	03-May-2008	21:02	Not applicable
Dbhotfix.sql	Not applicable	1,144	06-Jun-2008	01:28	Not applicable
Dbhotfix_release.xml	Not applicable	446	29-May-2008	03:35	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	11-Jun-2008	13:37	Not applicable
Dbhotfix_release.xml	Not applicable	245	29-May-2008	03:35	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	26-Aug-2008	07:30	Not applicable
Dbhotfix_release.xml	Not applicable	651	12-Sep-2008	07:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	21-Sep-2008	02:59	Not applicable
Hotfixtimezonedisplaynames.sql	Not applicable	164,376	12-Sep-2008	07:03	Not applicable
Hotfixtimezonerules.sql	Not applicable	15,022	12-Sep-2008	07:03	Not applicable
Dbhotfix_release.xml	Not applicable	262	12-Sep-2008	07:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	23-Sep-2008	09:42	Not applicable
Dbhotfix.sql	Not applicable	270	25-Sep-2008	08:48	Not applicable
Dbhotfix_release.xml	Not applicable	489	25-Sep-2008	08:48	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	25-Sep-2008	21:52	Not applicable
Dbhotfix.sql	Not applicable	269	25-Sep-2008	08:48	Not applicable
Dbhotfix_release.xml	Not applicable	488	25-Sep-2008	08:48	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	25-Sep-2008	21:52	Not applicable
Dbhotfix.sql	Not applicable	410	07-Nov-2008	17:00	Not applicable
Dbhotfix_release.xml	Not applicable	506	07-Nov-2008	17:00	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Nov-2008	00:11	Not applicable
Dbhotfix.sql	Not applicable	406	07-Nov-2008	17:00	Not applicable
Dbhotfix_release.xml	Not applicable	503	07-Nov-2008	17:00	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Nov-2008	00:11	Not applicable
Dbhotfix.sql	Not applicable	4,138	27-Aug-2008	07:02	Not applicable
Dbhotfix_release.xml	Not applicable	454	27-Aug-2008	07:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	28-Aug-2008	03:43	Not applicable
Dbhotfix.sql	Not applicable	997	27-Aug-2008	07:02	Not applicable
Dbhotfix_release.xml	Not applicable	490	27-Aug-2008	07:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	28-Aug-2008	03:43	Not applicable
Dbhotfix.sql	Not applicable	25,442	20-Nov-2008	08:02	Not applicable
Dbhotfix_release.xml	Not applicable	536	20-Nov-2008	08:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Nov-2008	12:54	Not applicable
Dbhotfix.sql	Not applicable	24,100	20-Nov-2008	08:02	Not applicable
Dbhotfix_release.xml	Not applicable	516	20-Nov-2008	08:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Nov-2008	12:54	Not applicable
Dbhotfix.sql	Not applicable	694	05-Nov-2008	11:30	Not applicable
Dbhotfix_release.xml	Not applicable	405	05-Nov-2008	11:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-Nov-2008	22:36	Not applicable
Dbhotfix.sql	Not applicable	694	05-Nov-2008	11:30	Not applicable
Dbhotfix_release.xml	Not applicable	433	05-Nov-2008	11:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-Nov-2008	22:36	Not applicable
Dbhotfix.sql	Not applicable	240,014	03-Oct-2008	13:45	Not applicable
Dbhotfix_release.xml	Not applicable	447	03-Oct-2008	13:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Oct-2008	04:19	Not applicable
Dbhotfix.sql	Not applicable	238,340	03-Oct-2008	13:45	Not applicable
Dbhotfix_release.xml	Not applicable	443	03-Oct-2008	13:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Oct-2008	04:19	Not applicable
Dbhotfix_4961.sql	Not applicable	255	26-Dec-2008	16:04	Not applicable
Dbhotfix_5352.sql	Not applicable	34,828	30-Dec-2008	11:45	Not applicable
Dbhotfix_5382.sql	Not applicable	2,363	16-Dec-2008	13:46	Not applicable
Dbhotfix_5800.sql	Not applicable	48,616	18-Dec-2008	18:52	Not applicable
Dbhotfix_6089.sql	Not applicable	1,750	05-Jan-2009	16:59	Not applicable
Dbhotfix_6201.sql	Not applicable	18,326	02-Jan-2009	13:29	Not applicable
Dbhotfix_release.xml	Not applicable	1,538	02-Jan-2009	13:29	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Feb-2009	05:32	Not applicable
Dbhotfix_4961.sql	Not applicable	255	26-Dec-2008	16:04	Not applicable
Dbhotfix_5352.sql	Not applicable	33,792	30-Dec-2008	11:45	Not applicable
Dbhotfix_5382.sql	Not applicable	2,108	16-Dec-2008	13:46	Not applicable
Dbhotfix_5800.sql	Not applicable	45,128	18-Dec-2008	18:52	Not applicable
Dbhotfix_release.xml	Not applicable	1,069	30-Dec-2008	11:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Feb-2009	05:32	Not applicable
Dbhotfix.sql	Not applicable	612	02-Dec-2008	08:06	Not applicable
Dbhotfix_release.xml	Not applicable	412	02-Dec-2008	08:06	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-Dec-2008	15:11	Not applicable
Dbhotfix_release.xml	Not applicable	243	04-Dec-2008	06:18	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-Dec-2008	15:11	Not applicable
Dbhotfix_5647.sql	Not applicable	10,742	10-Mar-2009	12:43	Not applicable
Dbhotfix_5791.sql	Not applicable	2,276	22-Feb-2009	05:03	Not applicable
Dbhotfix_release.xml	Not applicable	1,481	27-Feb-2009	19:23	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Mar-2009	04:39	Not applicable
P_publishlabelsbyobjectid.sql	Not applicable	7,514	22-Feb-2009	05:03	Not applicable
P_publishmetadata.sql	Not applicable	28,280	22-Feb-2009	05:03	Not applicable
Timezonedisplaynames_6749.sql	Not applicable	27,428	27-Feb-2009	19:23	Not applicable
Timezonerules_6749.sql	Not applicable	4,856	27-Feb-2009	19:23	Not applicable
Dbhotfix_5791.sql	Not applicable	397	22-Feb-2009	05:03	Not applicable
Dbhotfix_release.xml	Not applicable	835	22-Feb-2009	05:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	19-Mar-2009	06:01	Not applicable
P_publishlabelsbyobjectid.sql	Not applicable	3,150	22-Feb-2009	05:03	Not applicable
P_publishmetadata.sql	Not applicable	16,536	22-Feb-2009	05:03	Not applicable
Account distribution detail.rdl	Not applicable	114,298	23-Mar-2009	04:36	Not applicable
Account distribution.rdl	Not applicable	65,376	23-Mar-2009	04:36	Not applicable
Account overview sub-report.rdl	Not applicable	175,240	23-Mar-2009	04:36	Not applicable
Account overview.rdl	Not applicable	12,351	23-Mar-2009	04:36	Not applicable
Account summary sub-report.rdl	Not applicable	90,093	23-Mar-2009	04:36	Not applicable
Account summary.rdl	Not applicable	40,681	23-Mar-2009	04:36	Not applicable
Activities.rdl	Not applicable	60,211	23-Mar-2009	04:36	Not applicable
Activitiesdetail.rdl	Not applicable	162,410	23-Mar-2009	04:36	Not applicable
Campaign activity status detail.rdl	Not applicable	25,361	23-Mar-2009	04:36	Not applicable
Campaign activity status sub-report.rdl	Not applicable	56,898	23-Mar-2009	04:36	Not applicable
Campaign activity status.rdl	Not applicable	12,815	23-Mar-2009	04:36	Not applicable
Campaign comparison.rdl	Not applicable	81,273	23-Mar-2009	04:36	Not applicable
Campaign opportunity estimated revenue detail.rdl	Not applicable	21,418	23-Mar-2009	04:36	Not applicable
Campaign opportunity realized revenue detail.rdl	Not applicable	20,548	23-Mar-2009	04:36	Not applicable
Campaign performance detail report.rdl	Not applicable	11,450	23-Mar-2009	04:36	Not applicable
Campaign performance sub-report.rdl	Not applicable	146,272	23-Mar-2009	04:36	Not applicable
Campaign performance.rdl	Not applicable	12,844	23-Mar-2009	04:36	Not applicable
Campaign placed order detail.rdl	Not applicable	18,786	23-Mar-2009	04:36	Not applicable
Campaign response detail.rdl	Not applicable	24,190	23-Mar-2009	04:37	Not applicable
Campaign task detail.rdl	Not applicable	25,224	23-Mar-2009	04:37	Not applicable
Case summary table detail.rdl	Not applicable	59,735	23-Mar-2009	04:37	Not applicable
Case summary table.rdl	Not applicable	93,700	23-Mar-2009	04:37	Not applicable
Competitor win loss details.rdl	Not applicable	78,115	23-Mar-2009	04:37	Not applicable
Competitor win loss.rdl	Not applicable	48,132	23-Mar-2009	04:37	Not applicable
Invoice status detail.rdl	Not applicable	72,816	23-Mar-2009	04:37	Not applicable
Invoice status.rdl	Not applicable	30,586	23-Mar-2009	04:37	Not applicable
Invoice sub-report.rdl	Not applicable	101,473	23-Mar-2009	04:37	Not applicable
Invoice.rdl	Not applicable	10,969	23-Mar-2009	04:37	Not applicable
Lead source effectiveness.rdl	Not applicable	112,073	23-Mar-2009	04:37	Not applicable
Neglected accounts detail.rdl	Not applicable	89,288	23-Mar-2009	04:37	Not applicable
Neglected accounts.rdl	Not applicable	34,297	23-Mar-2009	04:37	Not applicable
Neglected cases detail.rdl	Not applicable	105,327	23-Mar-2009	04:37	Not applicable
Neglected cases.rdl	Not applicable	92,453	23-Mar-2009	04:37	Not applicable
Neglected leads detail.rdl	Not applicable	68,717	23-Mar-2009	04:37	Not applicable
Neglected leads.rdl	Not applicable	43,000	23-Mar-2009	04:37	Not applicable
Order sub-report.rdl	Not applicable	104,350	23-Mar-2009	04:37	Not applicable
Order.rdl	Not applicable	10,976	23-Mar-2009	04:37	Not applicable
Products by account detail.rdl	Not applicable	241,465	23-Mar-2009	04:37	Not applicable
Products by account.rdl	Not applicable	53,835	23-Mar-2009	04:37	Not applicable
Products by contact detail.rdl	Not applicable	239,011	23-Mar-2009	04:37	Not applicable
Products by contact.rdl	Not applicable	54,022	23-Mar-2009	04:37	Not applicable
Quote sub-report.rdl	Not applicable	108,045	23-Mar-2009	04:37	Not applicable
Quote.rdl	Not applicable	10,950	23-Mar-2009	04:37	Not applicable
Sales history detail.rdl	Not applicable	117,707	23-Mar-2009	04:37	Not applicable
Sales history.rdl	Not applicable	30,968	23-Mar-2009	04:37	Not applicable
Sales pipeline detail.rdl	Not applicable	127,587	23-Mar-2009	04:37	Not applicable
Sales pipeline.rdl	Not applicable	108,485	23-Mar-2009	04:37	Not applicable
Service activity volume detail.rdl	Not applicable	100,792	23-Mar-2009	04:37	Not applicable
Service activity volume.rdl	Not applicable	63,934	23-Mar-2009	04:37	Not applicable
Top knowledge base articles detail.rdl	Not applicable	87,803	23-Mar-2009	04:37	Not applicable
Top knowledge base articles.rdl	Not applicable	58,638	23-Mar-2009	04:37	Not applicable
User summary.rdl	Not applicable	28,958	23-Mar-2009	04:37	Not applicable
Microsoft.crm.deploymentconfigtool.exe	4.0.7333.1410	63,336	23-Mar-2009	03:48	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1410	19,816	23-Mar-2009	03:48	x86
Microsoft.crm.se.granthiddenprivileges.exe	4.0.7333.1410	17,760	23-Mar-2009	03:48	x86

Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, i386-based version

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Antixsslibrary.dll	1.5.0.0	30,560	10-Mar-2009	10:59	x86
Client_i386.msp	Not applicable	3,745,792	25-Mar-2009	08:44	Not applicable
Config.xml	Not applicable	319	25-Mar-2009	07:46	Not applicable
Crmupdatewrapper.exe	4.0.7333.1408	448,360	10-Mar-2009	10:59	x86
Crmupdatewrapper.exe.config	Not applicable	148	19-Feb-2009	13:11	Not applicable
Eula.rtf	Not applicable	100,048	19-Feb-2009	13:15	Not applicable
Microsoft.crm.dll	4.0.7333.1408	923,488	10-Mar-2009	10:59	x86
Microsoft.crm.setup.common.dll	4.0.7333.1408	534,368	10-Mar-2009	10:59	x86
Microsoft.crm.setup.database.common.dll	4.0.7333.1408	67,424	10-Mar-2009	10:59	x86
Microsoft.crm.setup.databaseinstaller.dll	4.0.7333.1408	75,616	10-Mar-2009	10:59	x86
Microsoft.crm.setup.server.utility.dll	4.0.7333.1408	186,216	10-Mar-2009	10:59	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1408	19,808	10-Mar-2009	10:59	x86
Microsoft.windowsinstaller.dll	4.0.7333.1408	116,576	10-Mar-2009	10:59	x86
Eula.rtf	Not applicable	100,048	19-Feb-2009	13:15	Not applicable
Newimport.xml	Not applicable	3,953,798	10-Mar-2009	11:32	Not applicable
Microsoft.crm.deploymentconfigtool.exe	4.0.7333.1410	63,336	23-Mar-2009	03:48	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1410	19,816	23-Mar-2009	03:48	x86
Microsoft.crm.se.granthiddenprivileges.exe	4.0.7333.1410	17,760	23-Mar-2009	03:48	x86

Microsoft Dynamics CRM 4.0 server, x64-based version

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Antixsslibrary.dll	1.5.0.0	30,568	10-Mar-2009	10:45	x86
Config.xml	Not applicable	350	25-Mar-2009	07:55	Not applicable
Crmupdatewrapper.exe	4.0.7333.1408	448,352	10-Mar-2009	10:45	x86
Crmupdatewrapper.exe.config	Not applicable	148	22-Feb-2009	05:03	Not applicable
Eula.rtf	Not applicable	100,048	22-Feb-2009	05:06	Not applicable
Microsoft.crm.dll	4.0.7333.1408	923,496	10-Mar-2009	10:45	x86
Microsoft.crm.setup.common.dll	4.0.7333.1408	534,368	10-Mar-2009	10:45	x86
Microsoft.crm.setup.database.common.dll	4.0.7333.1408	67,424	10-Mar-2009	10:45	x86
Microsoft.crm.setup.databaseinstaller.dll	4.0.7333.1408	75,624	10-Mar-2009	10:45	x86
Microsoft.crm.setup.server.utility.dll	4.0.7333.1408	186,208	10-Mar-2009	10:45	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1408	19,808	10-Mar-2009	10:45	x86
Microsoft.windowsinstaller.dll	4.0.7333.1408	116,576	10-Mar-2009	10:45	x86
Server_amd64.msp	Not applicable	8,210,944	25-Mar-2009	08:44	Not applicable
Dbhotfix_install.xml	Not applicable	1,893	20-Mar-2009	04:39	Not applicable
Eula.rtf	Not applicable	100,048	22-Feb-2009	05:06	Not applicable
Newimport.xml	Not applicable	3,953,798	10-Mar-2009	11:10	Not applicable
Publish.config	Not applicable	13,776	25-Mar-2009	07:39	Not applicable
Dbhotfix.sql	Not applicable	2,382	01-May-2008	10:21	Not applicable
Dbhotfix_release.xml	Not applicable	468	20-Mar-2008	16:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	01-May-2008	18:27	Not applicable
Dbhotfix_release.xml	Not applicable	262	20-Mar-2008	16:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	84	01-May-2008	18:27	Not applicable
Dbhotfix.sql	Not applicable	568	04-Apr-2008	14:38	Not applicable
Dbhotfix_release.xml	Not applicable	494	04-Apr-2008	14:38	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-May-2008	10:54	Not applicable
Dbhotfix_release.xml	Not applicable	260	04-Apr-2008	14:38	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	19-Jan-2009	05:56	Not applicable
Dbhotfix.sql	Not applicable	3,368	01-Dec-2008	11:41	Not applicable
Dbhotfix_release.xml	Not applicable	432	01-Dec-2008	11:41	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Dec-2008	09:24	Not applicable
Dbhotfix_release.xml	Not applicable	253	01-Dec-2008	11:41	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Dec-2008	09:24	Not applicable
Dbhotfix.sql	Not applicable	527	23-Oct-2008	14:30	Not applicable
Dbhotfix_release.xml	Not applicable	452	23-Oct-2008	14:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	24-Oct-2008	04:49	Not applicable
Dbhotfix.sql	Not applicable	527	23-Oct-2008	14:30	Not applicable
Dbhotfix_release.xml	Not applicable	472	23-Oct-2008	14:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	24-Oct-2008	04:49	Not applicable
Dbhotfix.sql	Not applicable	592	05-May-2008	07:53	Not applicable
Dbhotfix_release.xml	Not applicable	490	05-May-2008	07:53	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-May-2008	13:40	Not applicable
Dbhotfix.sql	Not applicable	592	05-May-2008	07:53	Not applicable
Dbhotfix_release.xml	Not applicable	489	05-May-2008	07:53	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-May-2008	13:40	Not applicable
Dbhotfix.sql	Not applicable	4,350	24-Apr-2008	09:05	Not applicable
Dbhotfix_release.xml	Not applicable	487	24-Apr-2008	09:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	03-May-2008	21:02	Not applicable
Dbhotfix_release.xml	Not applicable	260	24-Apr-2008	09:05	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	03-May-2008	21:02	Not applicable
Dbhotfix.sql	Not applicable	1,144	06-Jun-2008	01:28	Not applicable
Dbhotfix_release.xml	Not applicable	446	29-May-2008	03:35	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	11-Jun-2008	13:37	Not applicable
Dbhotfix_release.xml	Not applicable	245	29-May-2008	03:35	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	26-Aug-2008	07:30	Not applicable
Dbhotfix_release.xml	Not applicable	651	12-Sep-2008	07:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	21-Sep-2008	02:59	Not applicable
Hotfixtimezonedisplaynames.sql	Not applicable	164,376	12-Sep-2008	07:03	Not applicable
Hotfixtimezonerules.sql	Not applicable	15,022	12-Sep-2008	07:03	Not applicable
Dbhotfix_release.xml	Not applicable	262	12-Sep-2008	07:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	23-Sep-2008	09:42	Not applicable
Dbhotfix.sql	Not applicable	270	25-Sep-2008	08:48	Not applicable
Dbhotfix_release.xml	Not applicable	489	25-Sep-2008	08:48	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	25-Sep-2008	21:52	Not applicable
Dbhotfix.sql	Not applicable	269	25-Sep-2008	08:48	Not applicable
Dbhotfix_release.xml	Not applicable	488	25-Sep-2008	08:48	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	25-Sep-2008	21:52	Not applicable
Dbhotfix.sql	Not applicable	410	07-Nov-2008	17:00	Not applicable
Dbhotfix_release.xml	Not applicable	506	07-Nov-2008	17:00	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Nov-2008	00:11	Not applicable
Dbhotfix.sql	Not applicable	406	07-Nov-2008	17:00	Not applicable
Dbhotfix_release.xml	Not applicable	503	07-Nov-2008	17:00	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Nov-2008	00:11	Not applicable
Dbhotfix.sql	Not applicable	4,138	27-Aug-2008	07:02	Not applicable
Dbhotfix_release.xml	Not applicable	454	27-Aug-2008	07:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	28-Aug-2008	03:43	Not applicable
Dbhotfix.sql	Not applicable	997	27-Aug-2008	07:02	Not applicable
Dbhotfix_release.xml	Not applicable	490	27-Aug-2008	07:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	28-Aug-2008	03:43	Not applicable
Dbhotfix.sql	Not applicable	25,442	20-Nov-2008	08:02	Not applicable
Dbhotfix_release.xml	Not applicable	536	20-Nov-2008	08:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Nov-2008	12:54	Not applicable
Dbhotfix.sql	Not applicable	24,100	20-Nov-2008	08:02	Not applicable
Dbhotfix_release.xml	Not applicable	516	20-Nov-2008	08:02	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Nov-2008	12:54	Not applicable
Dbhotfix.sql	Not applicable	694	05-Nov-2008	11:30	Not applicable
Dbhotfix_release.xml	Not applicable	405	05-Nov-2008	11:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-Nov-2008	22:36	Not applicable
Dbhotfix.sql	Not applicable	694	05-Nov-2008	11:30	Not applicable
Dbhotfix_release.xml	Not applicable	433	05-Nov-2008	11:30	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	05-Nov-2008	22:36	Not applicable
Dbhotfix.sql	Not applicable	240,014	03-Oct-2008	13:45	Not applicable
Dbhotfix_release.xml	Not applicable	447	03-Oct-2008	13:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Oct-2008	04:19	Not applicable
Dbhotfix.sql	Not applicable	238,340	03-Oct-2008	13:45	Not applicable
Dbhotfix_release.xml	Not applicable	443	03-Oct-2008	13:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	08-Oct-2008	04:19	Not applicable
Dbhotfix_4961.sql	Not applicable	255	26-Dec-2008	16:04	Not applicable
Dbhotfix_5352.sql	Not applicable	34,828	30-Dec-2008	11:45	Not applicable
Dbhotfix_5382.sql	Not applicable	2,363	16-Dec-2008	13:46	Not applicable
Dbhotfix_5800.sql	Not applicable	48,616	18-Dec-2008	18:52	Not applicable
Dbhotfix_6089.sql	Not applicable	1,750	05-Jan-2009	16:59	Not applicable
Dbhotfix_6201.sql	Not applicable	18,326	02-Jan-2009	13:29	Not applicable
Dbhotfix_release.xml	Not applicable	1,538	02-Jan-2009	13:29	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Feb-2009	05:32	Not applicable
Dbhotfix_4961.sql	Not applicable	255	26-Dec-2008	16:04	Not applicable
Dbhotfix_5352.sql	Not applicable	33,792	30-Dec-2008	11:45	Not applicable
Dbhotfix_5382.sql	Not applicable	2,108	16-Dec-2008	13:46	Not applicable
Dbhotfix_5800.sql	Not applicable	45,128	18-Dec-2008	18:52	Not applicable
Dbhotfix_release.xml	Not applicable	1,069	30-Dec-2008	11:45	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	04-Feb-2009	05:32	Not applicable
Dbhotfix.sql	Not applicable	612	02-Dec-2008	08:06	Not applicable
Dbhotfix_release.xml	Not applicable	412	02-Dec-2008	08:06	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-Dec-2008	15:11	Not applicable
Dbhotfix_release.xml	Not applicable	243	04-Dec-2008	06:18	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	02-Dec-2008	15:11	Not applicable
Dbhotfix_5647.sql	Not applicable	10,742	10-Mar-2009	12:43	Not applicable
Dbhotfix_5791.sql	Not applicable	2,276	22-Feb-2009	05:03	Not applicable
Dbhotfix_release.xml	Not applicable	1,481	27-Feb-2009	19:23	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	20-Mar-2009	04:39	Not applicable
P_publishlabelsbyobjectid.sql	Not applicable	7,514	22-Feb-2009	05:03	Not applicable
P_publishmetadata.sql	Not applicable	28,280	22-Feb-2009	05:03	Not applicable
Timezonedisplaynames_6749.sql	Not applicable	27,428	27-Feb-2009	19:23	Not applicable
Timezonerules_6749.sql	Not applicable	4,856	27-Feb-2009	19:23	Not applicable
Dbhotfix_5791.sql	Not applicable	397	22-Feb-2009	05:03	Not applicable
Dbhotfix_release.xml	Not applicable	835	22-Feb-2009	05:03	Not applicable
Dbhotfix_versionstamp.sql	Not applicable	95	19-Mar-2009	06:01	Not applicable
P_publishlabelsbyobjectid.sql	Not applicable	3,150	22-Feb-2009	05:03	Not applicable
P_publishmetadata.sql	Not applicable	16,536	22-Feb-2009	05:03	Not applicable
Account distribution detail.rdl	Not applicable	114,298	23-Mar-2009	04:06	Not applicable
Account distribution.rdl	Not applicable	65,376	23-Mar-2009	04:06	Not applicable
Account overview sub-report.rdl	Not applicable	175,240	23-Mar-2009	04:06	Not applicable
Account overview.rdl	Not applicable	12,351	23-Mar-2009	04:06	Not applicable
Account summary sub-report.rdl	Not applicable	90,093	23-Mar-2009	04:06	Not applicable
Account summary.rdl	Not applicable	40,681	23-Mar-2009	04:06	Not applicable
Activities.rdl	Not applicable	60,211	23-Mar-2009	04:06	Not applicable
Activitiesdetail.rdl	Not applicable	162,410	23-Mar-2009	04:06	Not applicable
Campaign activity status detail.rdl	Not applicable	25,361	23-Mar-2009	04:06	Not applicable
Campaign activity status sub-report.rdl	Not applicable	56,898	23-Mar-2009	04:06	Not applicable
Campaign activity status.rdl	Not applicable	12,815	23-Mar-2009	04:06	Not applicable
Campaign comparison.rdl	Not applicable	81,273	23-Mar-2009	04:06	Not applicable
Campaign opportunity estimated revenue detail.rdl	Not applicable	21,418	23-Mar-2009	04:06	Not applicable
Campaign opportunity realized revenue detail.rdl	Not applicable	20,548	23-Mar-2009	04:06	Not applicable
Campaign performance detail report.rdl	Not applicable	11,450	23-Mar-2009	04:06	Not applicable
Campaign performance sub-report.rdl	Not applicable	146,272	23-Mar-2009	04:06	Not applicable
Campaign performance.rdl	Not applicable	12,844	23-Mar-2009	04:06	Not applicable
Campaign placed order detail.rdl	Not applicable	18,786	23-Mar-2009	04:06	Not applicable
Campaign response detail.rdl	Not applicable	24,190	23-Mar-2009	04:06	Not applicable
Campaign task detail.rdl	Not applicable	25,224	23-Mar-2009	04:06	Not applicable
Case summary table detail.rdl	Not applicable	59,735	23-Mar-2009	04:06	Not applicable
Case summary table.rdl	Not applicable	93,700	23-Mar-2009	04:06	Not applicable
Competitor win loss details.rdl	Not applicable	78,115	23-Mar-2009	04:06	Not applicable
Competitor win loss.rdl	Not applicable	48,132	23-Mar-2009	04:06	Not applicable
Invoice status detail.rdl	Not applicable	72,816	23-Mar-2009	04:06	Not applicable
Invoice status.rdl	Not applicable	30,586	23-Mar-2009	04:06	Not applicable
Invoice sub-report.rdl	Not applicable	101,473	23-Mar-2009	04:06	Not applicable
Invoice.rdl	Not applicable	10,969	23-Mar-2009	04:06	Not applicable
Lead source effectiveness.rdl	Not applicable	112,073	23-Mar-2009	04:06	Not applicable
Neglected accounts detail.rdl	Not applicable	89,288	23-Mar-2009	04:06	Not applicable
Neglected accounts.rdl	Not applicable	34,297	23-Mar-2009	04:06	Not applicable
Neglected cases detail.rdl	Not applicable	105,327	23-Mar-2009	04:06	Not applicable
Neglected cases.rdl	Not applicable	92,453	23-Mar-2009	04:06	Not applicable
Neglected leads detail.rdl	Not applicable	68,717	23-Mar-2009	04:06	Not applicable
Neglected leads.rdl	Not applicable	43,000	23-Mar-2009	04:06	Not applicable
Order sub-report.rdl	Not applicable	104,350	23-Mar-2009	04:06	Not applicable
Order.rdl	Not applicable	10,976	23-Mar-2009	04:06	Not applicable
Products by account detail.rdl	Not applicable	241,465	23-Mar-2009	04:06	Not applicable
Products by account.rdl	Not applicable	53,835	23-Mar-2009	04:06	Not applicable
Products by contact detail.rdl	Not applicable	239,011	23-Mar-2009	04:06	Not applicable
Products by contact.rdl	Not applicable	54,022	23-Mar-2009	04:06	Not applicable
Quote sub-report.rdl	Not applicable	108,045	23-Mar-2009	04:06	Not applicable
Quote.rdl	Not applicable	10,950	23-Mar-2009	04:06	Not applicable
Sales history detail.rdl	Not applicable	117,707	23-Mar-2009	04:06	Not applicable
Sales history.rdl	Not applicable	30,968	23-Mar-2009	04:06	Not applicable
Sales pipeline detail.rdl	Not applicable	127,587	23-Mar-2009	04:06	Not applicable
Sales pipeline.rdl	Not applicable	108,485	23-Mar-2009	04:06	Not applicable
Service activity volume detail.rdl	Not applicable	100,792	23-Mar-2009	04:06	Not applicable
Service activity volume.rdl	Not applicable	63,934	23-Mar-2009	04:06	Not applicable
Top knowledge base articles detail.rdl	Not applicable	87,803	23-Mar-2009	04:06	Not applicable
Top knowledge base articles.rdl	Not applicable	58,638	23-Mar-2009	04:06	Not applicable
User summary.rdl	Not applicable	28,958	23-Mar-2009	04:06	Not applicable
Microsoft.crm.deploymentconfigtool.exe	4.0.7333.1410	63,328	23-Mar-2009	03:31	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1410	19,808	23-Mar-2009	03:31	x86
Microsoft.crm.se.granthiddenprivileges.exe	4.0.7333.1410	17,760	23-Mar-2009	03:30	x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 4.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

To enable this hotfix, follow these steps:

Run the tool that is described in the following Knowledge Base article:
969946
(http://support.microsoft.com/kb/969946/ )
A tool that is used to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table is available for Microsoft Dynamics CRM 4.0
Add the required registry subkeys. To do this, follow these steps:
1. On the Microsoft Dynamics CRM server, click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following registry subkey:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type DisableSmartMatching, and then press ENTER.
5. Right-click DisableSmartMatching, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. On the File menu, click Exit.
8. On the Microsoft Dynamics CRM client for Outlook, click Start, click Run, type regedit in the Open box, and then click OK.
9. Locate and then click the following registry subkey:
  HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
10. Repeat step 1c through step 1i.

Prerequisites

You must have Update Rollup 3 for Microsoft Dynamics CRM 4.0 installed in order to install this hotfix.

961768

(http://support.microsoft.com/kb/961768/ )

Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.

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MORE INFORMATION

If you use the Smart Matching feature, the tracking token column is not updated by using the tracking token that is extracted from the subject of the received e-mail message or of the incoming e-mail message. The tracking token for outgoing e-mail messages from Microsoft Dynamics CRM is populated even if Smart Matching is enabled.

After the Smart Matching feature has been disabled, you can continue to track e-mails by using the tracking token. To enable the tracking token, click the Email tab under System Settings.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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