Some components of an application may not be displayed correctly in a Terminal Services session if you connect to a terminal server by using RDC 6.1 from a client computer that is running Windows XP SP3, Windows Vista SP1, or Windows Server 2008

Article translations Article translations
Article ID: 958106 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You use Remote Desktop Connection (RDC) 6.1 to connect to a Windows-based terminal server from a client computer that is running Windows XP with Service Pack 3 (SP3), Windows Vista with Service Pack 1 (SP1), or Windows Server 2008. You run an application in the Terminal Services session for some time. Eventually, you may experience that some components of the application are not displayed correctly.

Additionally, you may experience the following behavior when this problem occurs:
  • If you disconnect from and then reconnect to the terminal server, the problem is resolved.
  • If you redraw the components in the application, this problem is not resolved. For example, if you may try to make the components smaller or larger, this problem is not resolved.
  • If you capture a screen shot of the Terminal Services session, you see the components are drawn correctly in the screen shot.
This problem does not occur with RDC 6.0 or earlier versions.

RESOLUTION

To resolve this problem, install the following hotfix on the RDC 6.1-based client computer.

Hotfix information

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Lhmstscx.dll6.0.6001.223072,062,33617-Nov-200817:28x86

Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
Prerequisites
To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack


No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes
The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22307136,19212-Nov-200805:28x86
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223072,062,33612-Nov-200805:28x86
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230753,24812-Nov-200805:28x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22307151,55212-Nov-200806:02x64
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223072,419,71212-Nov-200806:03x64
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230745,05612-Nov-200806:03x64

For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22307298,49612-Nov-200805:29IA-64
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223074,926,97612-Nov-200805:35IA-64
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230780,38412-Nov-200805:40IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951616 Description of the Remote Desktop Connection 6.1 client update for Terminal Services

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb958106_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Nov-2008
Time (UTC)21:30
File nameX86_a8a2385f82d9ccce182efcc9dc594e6c_31bf3856ad364e35_6.0.6001.22307_none_8919fcc8b663d991.manifest
File versionNot Applicable
File size722
Date (UTC)12-Nov-2008
Time (UTC)21:30
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22307_none_307eaa59debf81f6.manifest
File versionNot Applicable
File size211,807
Date (UTC)12-Nov-2008
Time (UTC)08:28
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_f3db51de96a5eaafecef22024499c564_31bf3856ad364e35_6.0.6001.22307_none_0d04ea357edb77a7.manifest
File versionNot Applicable
File size1,092
Date (UTC)12-Nov-2008
Time (UTC)21:30
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22307_none_8c9d45dd971cf32c.manifest
File versionNot Applicable
File size211,873
Date (UTC)12-Nov-2008
Time (UTC)08:59
File namePackage_for_kb958106_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)12-Nov-2008
Time (UTC)21:30

Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ec0ffde77c100e24d3f14a501f1f333b_31bf3856ad364e35_6.0.6001.22307_none_e024b00055fddc53.manifest
File versionNot Applicable
File size1,090
Date (UTC)12-Nov-2008
Time (UTC)21:30
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22307_none_30804e4fdebd8af2.manifest
File versionNot Applicable
File size211,840
Date (UTC)12-Nov-2008
Time (UTC)08:28
File namePackage_for_kb958106_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Nov-2008
Time (UTC)21:30
File namePackage_for_kb958106_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)12-Nov-2008
Time (UTC)21:30

Properties

Article ID: 958106 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB958106

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com