Replication messages stay in a queue in a retry state after a public folder database is dismounted

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Article ID: 958128 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2007 environment, when a public folder database is dismounted or cannot be accessed for any reason in an Active Directory site, any later request to deliver the message to any public folder database within the same Active Directory site fails. In this case, all later public folder backfill requests, content replication messages, and hierarchy messages in the same local Active Directory site remain in a queue in a retry state on the computers that have the Hub Transport Server role. Additionally, if you check the message by using the Queue Viewer tool in Exchange Management Console, you see the following error message:
Last Error: 4.3.2 Mailbox Database is Offline

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 958128 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbexpertiseadvanced kbsurveynew kbhotfixrollup KB958128

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