Messages that are opened in Outlook do not contain disclaimers that were configured on a server that has Antigen 9.0 with Service Pack 1 installed

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Article ID: 958232 - View products that this article applies to.
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SYMPTOMS

When you configure outgoing disclaimers in a Microsoft Antigen 9.0 server, all outgoing messages typically contain the disclaimers. However, if the disclaimers are configured on a server that has Antigen 9.0 with Service Pack 1 installed, the messages that are opened in Microsoft Office Outlook 2007 or in Microsoft Office Outlook 2003 do not contain the disclaimers. Additionally, the following message is logged in the ProgramLog.txt file:
AppendDisclaimer failed(4) with hr(800C0002)
Note When you use Outlook Express to open the messages, the disclaimers are contained in the messages.

CAUSE

Antigen 9.0 with SP1 cannot add a disclaimer to the Transport Neutral Encapsulation Format (TNEF) section of the outgoing message. Because Outlook displays the message in TNEF format, the disclaimer cannot be displayed in Outlook. Antigen 9.0 with SP1 can add the disclaimer to a MIME section of the message. Because Outlook Express displays the message in the MIME format, the disclaimer can be displayed in Outlook Express.

RESOLUTION

Outlook 2003

To resolve this problem in Outlook 2003, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 Service Pack 1
Note You must install Antigen 9.0 with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with SP 1.

Outlook 2007

Microsoft is researching this problem and will post more information in this article when the information becomes available.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 958232 - Last Review: December 17, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
kbqfe kbexpertiseadvanced kbhotfixrollup kbsurveynew KB958232

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