The Windows Image Acquisition image transfer may fail on a WSD scanner device that is installed on a Windows Vista-based or Windows Server 2008-based computer

On a Windows Vista-based or Windows Server 2008-based computer, you install a Web Services on Devices (WSD) scanner device that does not support event notification. On this WSD scanner, a Windows Image Acquisition (WIA) image transfer may fail.

The issue occurs because of an incompatibility between the inbox class driver and the Web Services on Devices API (WSDAPI).

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following:

• Windows Vista SP1
• Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

If the scanner is powered on and connected to the computer where the hotfix is applied, you have to restart the computer, or you have to manually restart the Windows Image Acquisition (WIA) service, after you apply this hotfix. You can use one of the following methods to manually restart the WIA service.

Method 1: Use commands to restart the service

1. Stop the WIA service (stisvc). To do this, run the net stop stisvc command in an elevated command prompt.
2. Start the WIA service (stisvc). To do this, run the net start stisvc command in an elevated command prompt.

Method 2: Restart the service in Control Panel

1. Click Start, and then click Control Panel.
2. Click System and Maintenance, and then click Administrative Tools.
3. Double-click Services.
4. Right-click Windows Image Acquisition, and then click Restart.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

For all supported Itanium-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Additional file information for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Server 2008

Additional files for all supported 64-bit versions of Windows Server 2008

Additional files for all supported Itanium-based versions of Windows Server 2008