Select the product you need help with

Error message occurs when you select October 11, 2008 in Microsoft Dynamics CRM calendar if you configure your settings to the Santiago time zone on a Windows-based computer: "Unexpected Error"

Article ID: 958250 - View products that this article applies to.

SYMPTOMS

Consider the following scenario. You configure your settings to the Santiago time zone on a Windows-based computer. Microsoft Dynamics CRM 3.0 Server is installed on a Windows Server-based computer that is set to the Santiago time zone. In this scenario, when you select October 11, 2008 in the CRM calendar, you may receive the following error message:

Unexpected Error. An error has occurred. For more information, contact your System Administrator.

If the DevErrors parameter is set to "On" in the Web.config file, you may see error messages that resemble the following:

Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.
Server was unable to process request.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: Server was unable to process request.

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
[SoapException: Server was unable to process request.]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218
Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, CrmDateTime from, CrmDateTime to)
Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval interval)
Microsoft.Crm.Web.Calendar.CalendarPageHelper.ExpandCalendar(DateTime startDate, DateTime endDate, String calendarId)
Microsoft.Crm.Web.Calendar.day.ConfigureForm()
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499

Back to the top | Give Feedback

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Setup.exe	3.0.5300.1630	474,984	13-Nov-2007	17:54	x86
Crmmsg.dll	1.2.3297.123	16,088	13-Nov-2007	17:54	x86
Microsoft.crm.scheduling.dll	3.0.5300.1868	306,008	17-Nov-2008	07:04	x86
Mscrmcustom.dll	3.0.5300.1832	189,968	16-Apr-2008	05:09	x86
Msvcr71.dll	7.10.3052.4	355,032	13-Nov-2007	17:54	x86
Pkgutil.cmd	Not Applicable	113	13-Nov-2007	01:54	Not Applicable
Pkgutil.exe	1.2.3297.101	88,792	13-Nov-2007	17:54	x86
Microsoft.crm.scheduling.dll	3.0.5300.1	305,928	17-Nov-2005	04:39	x86
Crmhotfix.cdf	Not Applicable	1,982	17-Nov-2008	23:12	Not Applicable
Mscrmcustom.dll	3.0.5300.1832	189,968	16-Apr-2008	05:09	x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

This hotfix can be removed through Add/Remove Programs in the Control Panel.

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top | Give Feedback

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

Back to the top | Give Feedback