Article ID: 958250
Consider the following scenario. You configure your settings to the Santiago time zone on a Windows-based computer. Microsoft Dynamics CRM 3.0 Server is installed on a Windows Server-based computer that is set to the Santiago time zone. In this scenario, when you select October 11, 2008 in the CRM calendar, you may receive the following error message:
Unexpected Error. An error has occurred. For more information, contact your System Administrator.
If the DevErrors parameter is set to "On" in the Web.config file, you may see error messages that resemble the following:
Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.
Server was unable to process request.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: Server was unable to process request.
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
[SoapException: Server was unable to process request.]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters) +218
Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, CrmDateTime from, CrmDateTime to)
Microsoft.Crm.Web.Calendar.CalendarPageHelper.ExpandCalendar(DateTime startDate, DateTime endDate, String calendarId)
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
Collapse this tableExpand this table
Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components.
PrerequisitesYou must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationThis hotfix can be removed through Add/Remove Programs in the Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards