You receive multiple "WMI Probe Module Failed Execution" alerts from Windows 2000-based computers after you install System Center Operations Manager 2007 SP1

After you install System Center Operations Manager 2007 Service Pack 1 (SP1) in a Windows 2000 environment, you start to receive multiple alerts from Windows 2000-based computers. The most frequently received alert in this situation is "WMI Probe Module Failed Execution."

Additionally, the following event is added to the Operations Manager log on Windows 2000-based computers:

The WMI Probe Module triggers an alert when the first WMI query attempt fails. On Windows 2000-based computers, the WMI query requires more time to respond.

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed. This hotfix must be applied to each computer that meets the following criteria:

• Hosts a Microsoft Operations Manager 2007 Root Management Server
• Hosts a Microsoft Operations Manager 2007 Management Server
• Hosts a Microsoft Operations Manager 2007 Gateway Server

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix supersedes the following hotfix in the following articles:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007 Service Pack 1, x86 version

System Center Operations Manager 2007 Service Pack 1, x64 version

System Center Operations Manager 2007 Service Pack 1, IA-64 version

To extract the files that are contained in this hotfix, follow these steps:

1. Copy the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file to either a local folder or a network shared folder.
2. Run the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file locally on each applicable computer that meets the predefined criteria.
   
   Note You can run the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file from either Windows Explorer or at a command prompt.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:

1. On the computer that is running the Operations Console role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
2. Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
3. In the Pending Management folder, review and approve the agent computers on which to apply this hotfix.
   
   Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:

For more information, click the following article number to view the article in the Microsoft Knowledge Base: