Error message when you access the shared resources in a cooperation network over a VPN connection from a Windows Vista or Windows Server 2008-based client computer: "0x80004005" or "0x80070035"

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Article ID: 958285 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista or Windows Server 2008-based client computer, you switch a network connection from one network adapter to another network adapter or you reconnect a network connection. Then, you establish a virtual private network (VPN) connection to the cooperation network. In this case, you cannot access any shared resources on the servers in the cooperation network by using Distributed File System (DFS) share or by accessing the shared resources directly.

If you access the shared resources by using DFS share, you may receive the following error message:
Network Error
Windows cannot access \\DomainName\DFSShare
Error code: 0x80004005
Unspecified error
If you access the shared resources directly, you may receive the following error message:
Network Error
Windows cannot access \\ShareServer\Share
Error code: 0x80070035
The network path was not found.
In some cases, you may be able to temporarily access the shared resources.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
To resolve this problem, obtain the latest service pack for Windows Server 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following:
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smb.sys6.0.6001.2229366,56023-Oct-200801:27x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smb.sys6.0.6001.2229388,06423-Oct-200802:49x64

For all supported Itanium-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smb.sys6.0.6001.22293216,06423-Oct-200802:51IA-64

WORKAROUND

To work around this issue, restart the computer or disable the IPv6 feature.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 2. This problem was first corrected in Windows Server 2008 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb958285_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)23-Oct-2008
Time (UTC)13:17
File nameX86_e60d590742ef1abbb130be1bc0d68ed8_31bf3856ad364e35_6.0.6001.22293_none_43febbd467d53bf3.manifest
File versionNot Applicable
File size693
Date (UTC)23-Oct-2008
Time (UTC)13:17
File nameX86_microsoft-windows-nbsmb_31bf3856ad364e35_6.0.6001.22293_none_5f95e177115a25a7.manifest
File versionNot Applicable
File size5,788
Date (UTC)23-Oct-2008
Time (UTC)04:07
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_0fd796e2e07f854846955f0010ecfaa6_31bf3856ad364e35_6.0.6001.22293_none_4a237d3d7ff45516.manifest
File versionNot Applicable
File size697
Date (UTC)23-Oct-2008
Time (UTC)13:17
File nameAmd64_microsoft-windows-nbsmb_31bf3856ad364e35_6.0.6001.22293_none_bbb47cfac9b796dd.manifest
File versionNot Applicable
File size6,051
Date (UTC)23-Oct-2008
Time (UTC)05:52
File namePackage_for_kb958285_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)23-Oct-2008
Time (UTC)13:17
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_0aff5d5dc1bc2f8e67c259115275bb4b_31bf3856ad364e35_6.0.6001.22293_none_a0f03a794cc5e36c.manifest
File versionNot Applicable
File size695
Date (UTC)23-Oct-2008
Time (UTC)13:17
File nameIa64_microsoft-windows-nbsmb_31bf3856ad364e35_6.0.6001.22293_none_5f97856d11582ea3.manifest
File versionNot Applicable
File size6,042
Date (UTC)23-Oct-2008
Time (UTC)06:16
File namePackage_for_kb958285_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)23-Oct-2008
Time (UTC)13:17
File namePackage_for_kb958285_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)23-Oct-2008
Time (UTC)13:17

Properties

Article ID: 958285 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB958285

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