An incorrect user is displayed as the caller in a mail message in an Exchange Server 2007 environment

Article translations Article translations
Article ID: 958305 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:

  • You have a computer that has the Microsoft Exchange Server 2007 Unified Messaging server role installed.
  • The Exchange Server 2007 Unified Messaging server connects to an external PBX system.
  • User A calls User B and User B answers.
  • User B presses the transfer key and calls User C.
  • User C is busy and the call is diverted to the Unified Messaging server.
  • User B presses the transfer key again, and then User A connects to the Unified Messaging server successfully and leaves a voice mail message to User C.

In this scenario, User C receives the following mail message. However, the mail message shows that it was User B that called instead of User A.

From: Microsoft Exchange On Behalf Of User B

Sent: <Date, Time>

To: UserC

Subject: Voice Mail from UserB

CAUSE

The external PBX system sends an UPDATE data package which indicates that the call originated from User A. However, Exchange Server 2007 Unified Messaging server uses the UPDATE package incorrectly.

RESOLUTION

To resolve this problem, install the following update rollup:
2279665 Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Session Initiation Protocol (SIP) UPDATE, visit the following IETF website:
General information about the SIP UPDATE
For more information about the Exchange Server 2007 Unified Messaging server role, visit the following Microsoft website:
General information about Exchange Server 2007 Unified Messaging server role
For more information about Exchange Server 2007 Unified Messaging PBX Configuration Note for Cisco Call Manager 5.1, visit the following Microsoft website:
General information about Exchange Server 2007 Unified Messaging PBX Configuration Note for Cisco Call Manager 5.1


Properties

Article ID: 958305 - Last Review: September 9, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbfix kbqfe kbsurveynew kbexpertiseinter kbhotfixrollup KB958305

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com