FIX: Warning message when a PPPoE service connection is successfully established and you do not perform any network actions for about 10 seconds: "No Carrier detected. Verify connection settings and check for possible cable problems"

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Article ID: 958342 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a Windows Embedded CE 6.0-based device that is running an image that includes the SYSGEN_PPPOE component.
  • You successfully establish a connection to a PPP over Ethernet (PPPoE) service by using this device.
  • However, you do not perform any network actions, such as opening a Web page, for about 10 seconds.
In this scenario, the PPPoE service disconnects automatically, and you receive the following warning message:
No Carrier detected. Verify connection settings and check for possible cable problems.

CAUSE

This problem occurs because the device sends out an echo request with a magic number that differs from the one that the Link Control Protocol (LCP) configures for the PPPoE connection.

RESOLUTION

Software update information

A supported software update is now available from Microsoft as Windows CE 6.0 Platform Builder Monthly Update (October 2008). You can confirm this by scrolling to the "File information" section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:
Product version-yymmdd-kbnnnnnn-processor type
For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:
837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Prerequisites

This update is supported only if all previously issued updates for this product have also been installed.

Restart requirement

After you apply this software update, you must perform a clean build of the whole platform. To do this, use one of the following methods:
  • On the Build menu, click Clean, and then click Build Platform.
  • On the Build menu, click Rebuild Platform.
You do not have to restart the computer after you apply this software update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this software update package has the file attributes or the later file attributes that are listed in the following table.

Collapse this tableExpand this table
File nameFile sizeDateTime
Wincepb60-081028-kb958342- armv4i.msi584,70428-Oct-200823:49
Wincepb60-081028-kb958342- mipsii.msi580,60828-Oct-200823:49
Wincepb60-081028-kb958342- mipsii_fp.msi581,12028-Oct-200823:49
Wincepb60-081028-kb958342- mipsiv.msi582,65628-Oct-200823:49
Wincepb60-081028-kb958342- mipsiv_fp.msi581,63228-Oct-200823:49
Wincepb60-081028-kb958342- sh4.msi578,56028-Oct-200823:49
Wincepb60-081028-kb958342- x86.msi573,95228-Oct-200823:49


The English version of this software update package has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile sizeDateTimePath
Lcp.c29,27221 -Oct-200817:04\private\winceos\comm\ppp2\ppp\lcp
Lcpopt.c35,04721-Oct- 200817:04\private\winceos\comm\ppp2\ppp\lcp
Ppp2lcp.lib163,13821-Oct- 200817:01public\common\oak\lib\armv4i\debug
Ppp2lcp.lib119,78821-Oct- 200817:01public\common\oak\lib\armv4i\retail
Ppp2lcp.lib156,35621-Oct- 200817:01public\common\oak\lib\mipsii\debug
Ppp2lcp.lib115,69421-Oct- 200817:01public\common\oak\lib\mipsii\retail
Ppp2lcp.lib156,38821-Oct- 200817:01public\common\oak\lib\mipsii_fp\debug
Ppp2lcp.lib115,72821-Oct- 200817:01public\common\oak\lib\mipsii_fp\retail
Ppp2lcp.lib157,56421-Oct- 200817:01public\common\oak\lib\mipsiv\debug
Ppp2lcp.lib116,91021-Oct- 200817:01public\common\oak\lib\mipsiv\retail
Ppp2lcp.lib157,59621-Oct- 200817:01public\common\oak\lib\mipsiv_fp\debug
Ppp2lcp.lib116,94421-Oct- 200817:01public\common\oak\lib\mipsiv_fp\retail
Ppp2lcp.lib144,64621-Oct- 200817:01public\common\oak\lib\sh4\debug
Ppp2lcp.lib110,65021-Oct- 200817:01public\common\oak\lib\sh4\retail
Ppp2lcp.lib140,20621-Oct- 200817:01public\common\oak\lib\x86\debug
Ppp2lcp.lib110,42021-Oct- 200817:01public\common\oak\lib\x86\retail

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 958342 - Last Review: November 26, 2008 - Revision: 1.0
APPLIES TO
  • Windows Embedded CE 6.0
Keywords: 
kbfix kbexpertiseadvanced kbsurveynew kbqfe KB958342

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