After you hot unplug a device that is connected through a 1394 FireWire hub on a Windows XP-based computer, the device is still present in the system

On a computer that is running Windows XP, you have a device that is connected through a 1394 FireWire hub. However, after you hot unplug the device, it does not disappear from the system. For example, you have a hard disk connected to the computer through a 1394 FireWire hub. After you hot unplug this hard disk, the drive is still present in Windows Explorer. Additionally, this device still appears in Device Manager.

Note In Windows XP, you can add a device to a computer while the computer is running, and the operating system automatically recognizes the change. This is known as hot plugging. "Hot unplugging" is the reverse of this process.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2, x86-based versions

Windows XP with Service Pack 3, x86-based versions

To work around this problem, remove the device by using the Safely Remove Hardware Wizard. To do this, double-click the Safely Remove Hardware icon in the notification area.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: