When you run the Test Xbox LIVE Connection, the Test Status for Internet displays "Failed" (NXE)

When you run the Test Xbox LIVE test, a red "X" appears between the Network and Internet icons, and the Test Status for Internet setting is Failed.

This problem may occur for one or more of the following reasons:

• The DNS Address servers could not be reached.
• The DNS server address information could not be obtained from your Internet service provider (ISP) or from the DHCP server.
• The DNS values in the Xbox 360 Dashboard are incorrect.

• Restart the network equipment
• Change how your console obtains its DNS settings
• Copy DNS settings from your PC
• Try a modem only connection
• Contact your ISP

Method 1: Restart the network equipment

Frequently, restarting your modem, router, or other equipment can resolve the problem. This process is also known as "power cycling." It involves turning off each piece of equipment, and then turning them back on in sequence.

For more information and instructions about how to restart the network equipment, click the following article number to view the article in the Microsoft Knowledge Base: If you've tried restarting the network equipment, and if this hasn't resolved the problem, try one of the other methods.

Method 2: Change how your console obtains its DNS settings

To try this solution, you first have to know whether you are using automatic or manual DNS settings. Your console is set up to obtain its DNS settings either automatically from your modem or router, or through settings that were entered manually into the console.

Determine DNS settings

To determine your DNS settings, follow these steps:

1. Move to My Xbox, and then open System Settings.
   
   
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2. Select Network Settings.
   
   
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3. Select Configure Network.
   
   
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4. On the Basic Settings tab, examine whether DNS Settings is set to Automatic or to Manual.
   
   
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For most setups, we recommend that you have your DNS settings set to Automatic. If your DNS settings were entered manually, setting the router to automatically provide DNS settings might resolve the problem.

Set DNS to Automatic

To set your DNS settings to Automatic, follow these steps:

1. Move to My Xbox, and then open System Settings.
2. Select Network Settings.
3. Select Configure Network.
4. On the Basic Settings tab, select the DNS Settings area, and then press the A button.
5. Select Automatic.
   
   
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6. Try to connect to Xbox LIVE again.

Method 3: Copy DNS settings from your computer

If the previous methods failed, you can try to copy the DNS settings from your computer to the Xbox console. If you can open this Xbox Web site on your computer, then the computer's DNS settings are set up correctly. Therefore, you can safely copy them to the console.

To locate the DNS settings on your computer, follow these steps:

For Windows Vista and Windows XP:

1. Open a Command Prompt window.
   • In Windows Vista, click Start
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     , type cmd in the Start Search box, and then press ENTER.
   • In Windows XP, click Start, click Run, type cmd in the Open box, and then click OK.
2. At the command prompt, type ipconfig /all, and then press ENTER.
3. Examine the list. Make a note of the IP numbers that are listed next to any DNS server.
   
   
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   Note The IP numbers in this example may differ from yours.

If you find specific DNS server addresses, you have to manually enter the addresses on your Xbox console. Follow the procedure in method 2 ("Change how your console obtains its DNS settings") to manually enter the computer DNS settings on the console. Then, try to connect to Xbox LIVE again.

If you did not find specific DNS addresses, this means that your computer obtains its DNS settings automatically, and your console should also obtain its DNS settings automatically. If you did not already do this in a previous method, make sure that your DNS settings are set to Automatic (see method 1). Then, try to connect to Xbox LIVE again.

Manually enter DNS settings

Your console may be configured to accept automatic DNS settings from the router or from the modem, but the router or modem might not be assigning these settings. You can try to manually enter your DNS settings instead.

Before you begin, examine the documentation from your ISP, or contact your ISP to obtain static DNS addresses for your Internet service. There should be two addresses: a primary address and a secondary address. Each address should be in the following format: To manually enter your DNS settings, follow these steps:

1. Move to My Xbox, and then open System Settings.
2. Select Network Settings.
3. Select Configure Network.
4. On the Basic Settings tab, verify that DNS Settings is set to Manual.
5. Select Primary DNS Server.
   
   
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6. Enter your primary DNS server address, and then select Done.
   
   
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7. Select Secondary DNS Server.
8. Enter your secondary DNS server address, and then select Done.
9. Select Done to save your settings.
10. Try to connect to Xbox LIVE again.

Method 4: Try a modem-only connection

If you have a router plugged into your modem, disconnect the router from the modem, and then connect your modem directly to your Xbox 360 console. Make sure that DNS Settings on the console is set to Automatic. If this resolves the issue, it indicates that you have an issue that affects the router. If your computer can surf the Internet when it is connected to the router but your modem cannot, power cycling frequently resolves these issues.

Method 5: Contact your ISP

If your console has the same settings as your computer, and if you can browse to sites on your computer but you receive DNS errors on your console, you may have a problem with your routing tables.

DNS servers use routing tables to direct network traffic to the correct destinations. If those tables have incorrect information, then your console might be unable to locate the Xbox LIVE servers. This problem is really out of your control, and can only be addressed by your ISP. Contact your ISP to inform them about the problem, or to see whether they are experiencing any DNS issues.