When you test the Xbox LIVE connection, "Test Status for Network" value is "Failed" (NXE)

When you run the Test Xbox LIVE Connection test, a red "X" appears between the Xbox 360 icon and the Network icon. Additionally, the Test Status for Network value is displayed as "Failed."

A failure in the Network phase of the Test Xbox LIVE Connection test indicates one of the following problems:

• A physical connection cannot be made from your Xbox 360 console to the network device when you use a network cable.
• A physical connection cannot be made from your Xbox 360 console to the network device when you use an Xbox 360 wireless network adapter.
• The Xbox 360 console cannot obtain or validate an IP address.

Note Before you follow any of these methods, make sure that you power cycle (turn off and then restart) all the devices on the network. For more information about how to power cycle your devices, click the following article number to view the article in the Microsoft Knowledge Base: When the "Test Fails" message is displayed, click More info to view the first line of the error message. In the following list, click the link that corresponds to the error message that you received. Then, follow the instructions.

• Can't detect your network hardware
• Can't connect to your wireless network
• Can't obtain an IP address from your modem or router

Can't detect your network hardware

1. Verify that the network cable is connected to your console's network port. Try to unplug the cable, and then plug it back in.
2. Verify that the device (modem, router, or gateway) that you are connecting to your console is connected and is turned on. Try to plug the network cable into a different network port.
3. Try to use a different network cable. This will eliminate any faults that affect the network cable.
4. If you are using the Xbox 360 wireless network adapter, try to unplug the adapter, and then plug it back in. If this does not resolve the problem, try to plug the adapter into another USB port on the console.

Can't connect to your wireless network

Try the following steps to try to resolve the issue. If one step resolves the issue, you are finished. You do not have to complete all the steps.

1. Review the color of the light indicator on the back of the wireless adapter to determine the status of the adapter. For more information about the colors the wireless adapter displays , click the following article number to view the article in the Microsoft Knowledge Base:
   908972  (http://support.microsoft.com/kb/908972/ ) Description of the Xbox 360 Wireless Networking Adapter
2. Verify that your wireless access point, gateway, or router is turned on.
3. Verify that the wireless network is not out of range. Put your Xbox console in the same room as the wireless router for testing, and then try again. If this step works, this suggests that you should relocate the wireless router.
4. Make sure that the security settings on the wireless adapter match the settings on the wireless access point, gateway, or router. For example, your WEP key or WPA passphrase that you enter into the console must match the same passphrase on the router.
5. Try to reset the Xbox 360 network settings to their default setting, and then start again. To do this, follow these steps:
   1. Turn off your Xbox 360 console.
   2. Unplug the Xbox 360 wireless adapter from the USB port on the back of the console.
   3. Turn on your Xbox 360 console.
   4. In the Dashboard, select Network Settings, select Additional Settings, and then select Restore to Factory Defaults. This resets the network settings back to their default setting. This does not affect any other console setting.
   5. Turn off your Xbox 360 console.
   6. Plug the Xbox 360 wireless adapter into the rear USB port.
   7. Turn on your Xbox 360 console.
   8. You should receive a message that indicates that the network adapter is found, and that you must now configure it. To do this, make sure that when you connect to the wireless network, you enter the correct password.
6. If the wireless network is not listed and is not broadcasting your network name, you must obtain the following three pieces of information from the wireless access point to establish a successful connection:
   • The network name (SSID)
   • The security key
   • The security type
     
     Note The Xbox console currently supports the following security types:
     • WEP 64bit
     • WEP 128bit
     • WPA
     • WPA 2
     • No security
   Enter the information into the console. To do this, open the Network Settings screen, select the Wireless panel, select Specify unlisted network, and then enter the information that you obtained from your wireless access point.
7. If you have Media Access Control (MAC) filtering enabled on the wireless router, make sure that you add the MAC address of your Xbox 360 console to the list of allowed MAC addresses on the networking device.
   
   If you use a wireless Ethernet bridge, make sure that you add both the MAC address of your Xbox 360 console and the MAC address of the wireless bridge to the list of allowed MAC addresses on the networking device.
   
   For more information about MAC filtering, see the manual for the networking device, or contact the manufacturer of the device.
   
   For more information about MAC addresses, see step 2 under "Your Xbox 360 console is connected to a modem only (direct connection)" in the next section.

Can't obtain an IP address from your modem or router

This error message occurs when the Xbox 360 console cannot obtain or validate an IP address.

In the following list, click the link that corresponds to how your Xbox 360 console is connected to the Internet. Then, follow the instructions.

• Your Xbox 360 console is connected to a modem only (direct connection)
• Your Xbox 360 console is connected to a router
• Your Xbox 360 console is connected to a computer that is running Windows 7 or Windows Vista
• Your Xbox 360 console is connected to a computer that is running Windows XP

Your Xbox 360 console is connected to a modem only (direct connection)

1. If you use a direct connection between the console and the modem, and if your ISP provides a dynamic IP address (typical), you can configure the network settings in the console to automatically detect the IP address. To do this, follow these steps:
   1. Move to the System Settings area.
      
      
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   2. Select Network Settings.
      
      
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   3. Select Configure Network.
      
      
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   4. Select IP Settings.
      
      
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   5. Change the setting to Automatic.
      
      
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   6. On the controller, press B. Then, run the Xbox LIVE connection test again.
2. If you have to swap the Ethernet cable between your computer and your Xbox 360 console to access Xbox LIVE, you may have to copy the Media Access Control (MAC) address of your computer to your Xbox 360 console. If you know that you have to do this, verify that the MAC address is entered correctly.
   
   A MAC address, or physical address, is an address that uniquely identifies each device on a network. A MAC address is a 12-digit alphanumeric value that appears in the following format:
   AA-A1-A2-A3-A4-A5
   An Xbox 360 console, a computer, and a printer are examples of devices that can use a MAC address. The MAC address of a specific device is set when the device is manufactured. For more information about how to set an alternative MAC address on your Xbox 360 console, click the following article number to view the article in the Microsoft Knowledge Base:
   967572  (http://support.microsoft.com/kb/967572/ ) How to configure network settings on an Xbox 360 console
3. Some ISPs may require Point-to-Point Protocol over Ethernet (PPPoE) settings. This means that you may need settings such as a user name and a password to connect to your ISP. If your ISP does require PPPoE settings, verify that you have entered the settings correctly. If your ISP does not require PPPoE, these settings should be left blank. If you are unsure about whether you have to enter these settings, contact your ISP. For more information about how to configure PPPoE, click the following article number to view the article in the Microsoft Knowledge Base:
   967572  (http://support.microsoft.com/kb/967572/ ) How to configure network settings on an Xbox 360 console
4. If your ISP provides you a static IP address, manually enter the address in the Xbox Dashboard. For more information about how to configure manual IP settings, click the following article number to view the article in the Microsoft Knowledge Base:
   967572  (http://support.microsoft.com/kb/967572/ ) How to configure network settings on an Xbox 360 console

Your Xbox 360 console is connected to a router

If your Xbox 360 console is hard-wired to a router, follow these steps:

1. Power cycle the modem and router, and then try the Test Xbox LIVE Connection test again. For more information about how to power cycle, click the following article number to view the article in the Microsoft Knowledge Base:
   944294  (http://support.microsoft.com/kb/944294/ ) How to power cycle home networking devices
2. If power cycling the modem and router does not resolve the problem, try to connect the Xbox 360 console to Xbox LIVE by using the modem only. This eliminates any configuration problems on the router. If this setup (without the router) works, there is probably a configuration issue that affects the router. See the router documentation, or contact the manufacturer of the router.
3. Verify that the router's Dynamic Host Configuration Protocol (DHCP) service is enabled. DHCP enables the router to assign IP addresses to the computers and to the consoles on the network when you go online. If you require help, see the router documentation, or contact the manufacturer of the router.
4. If you manually entered an IP address, a gateway, a subnet mask, or DNS server information in the Network Settings area of the Xbox Dashboard, verify that the entries are correct. At this point, you can also set the IP settings to Automatic if the router has DHCP enabled. To do this, follow these steps:
   1. Move to the System Settings area.
   2. Select Network Settings.
   3. Select Configure Network.
   4. Select IP Settings, and then change the setting to Automatic.

If you use the Xbox 360 wireless network adapter, you may have to reset the wireless connection again. This is true especially if you have entered an incorrect password for the network. To reset the wireless connection, follow these steps:

1. Turn off your Xbox 360 console.
2. Unplug the Xbox 360 wireless adapter from the USB port on the back of the console.
3. Turn on your Xbox 360 console.
4. In the Dashboard, select Network Settings, select Additional Settings, and then select Restore to Factory Defaults. This resets the network settings back to their default setting. This does not affect any other console setting.
5. Turn off your Xbox 360 console.
6. Plug the Xbox 360 wireless adapter into the rear USB port.
7. Turn on your Xbox 360 console.
8. You should receive a message that the network adapter is found, and that you should configure it. To do this, make sure that when you connect to the wireless network, you enter the correct password.

Your Xbox 360 console is connected to a computer that is running Windows 7 or Windows Vista



To enable Internet Connection Sharing on Windows 7 or on Windows Vista, follow these steps:

1. Click Start
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   , click Help and Support, and then search for Internet Connection Sharing.
2. Click Using Internet Connection Sharing, and then click Enabling ICS.
3. Follow the instructions to enable Internet Connection Sharing on your host computer.
4. In the Xbox 360 Dashboard, manually enter the IP address, the subnet mask, the DNS address, and the gateway. Then, test the connection. To manually enter these settings, follow these steps:
   1. In the Dashboard, move to the System Settings section.
   2. Select Network Settings.
   3. Select Configure Network.
   4. Enter the following information:
      • IP Address: 192.168.0.2
      • Subnet mask: 255.255.255.0
      • Default Gateway : 192.168.0.1
      • DNS server (Primary): 192.168.0.1
      • DNS server (Secondary): 192.168.0.1

Your Xbox 360 console is connected to a computer that is running Windows XP



To verify that Internet Connection Sharing is configured correctly, follow these steps:

1. Click Start, and then click Control Panel.
2. In Control Panel, double-click Network Connections.
3. Right-click your broadband connection, and then click Properties.
4. In the Properties dialog box, click the Advanced tab.
5. Click to select the Allow other users to connect through this computer's internet connection check box, and then click OK.
   
   
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6. Run the Xbox LIVE Connection test.