An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user

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Article ID: 958447 - View products that this article applies to.
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SYMPTOMS

In a Rich Text Format (RTF) e-mail message, a user creates a hyperlink to a folder or to a file that is located on a network drive. If a Microsoft Office Outlook 2007 user sends this e-mail message to a Microsoft Office Outlook 2003 user, the hyperlink is not resolved. The Outlook 2003 user cannot open the network share by using the hyperlink.

Notes
  • This issue can occur if Outlook 2003 does not use Microsoft Office Word as the e-mail editor.
  • If the Outlook 2003 user opens the e-mail message by using Outlook Web Access, the hyperlink appears. However, it points to an invalid address. Additionally, in the Outlook Web Access Sent Items folder of the Outlook 2007 user, the hyperlink also points to an invalid address.

Resolution

This problem is resolved by applying the Word 2007 hotfix package (Word.msp): October 28, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957697 Description of the Word 2007 hotfix package (Word.msp): October 28, 2008

Once you apply the hotfix, you need to modify the WordRTFOutPathPref registry value. To have us automatically set the registry value for you, go to the "Fix it for me" section. If you prefer to fix this problem manually yourself, go to the "Let me fix it myself" section.

Fix it for me

Note you must install the hotfix discussed in the Resolution section above before continuing.

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50251



Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Note you must install the hotfix discussed in the Resolution section above before continuing.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, set the
WordRTFOutPathPref
registry entry. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. Type WordRTFOutPathPref, and then press ENTER.
  6. Right-click WordRTFOutPathPref, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. Exit Registry Editor.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.

Properties

Article ID: 958447 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Outlook 2007
Keywords: 
kbmsifixme kbfixme kberrmsg kbexpertisebeginner kbprb KB958447

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