After you shut down a Windows Vista Tablet PC-based computer, and then you detach an external monitor that you had set as the main monitor, the tablet pen does not work when you restart the operating system

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Article ID: 958453 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario on a Windows Vista Tablet PC-based computer:
  • You extend the desktop to an external monitor.
  • You set the external monitor as the main monitor.
  • You shut down the Windows Vista Tablet PC-based computer.
  • You detach the external monitor from the Windows Vista Tablet PC-based computer.
In this scenario, when you restart the operating system, and you use the built-in monitor, you may find that the tablet pen does not work.

CAUSE

This problem occurs because the Tablet Input Service crashes. After you detach the external monitor that you set as the main monitor, the Tablet Input Service does not reinitialize the monitor information when the system restarts. Additionally, the Tablet Input Service does not handle correctly an exception that the crash causes. Therefore, an access violation in the Tablet Input Service occurs, and the tablet pen does not work.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,03108-Nov-200804:03Not Applicable
Tabsvc.dll6.0.6001.2230568,09608-Nov-200804:28x86
Tabsvc.mofNot Applicable2,84518-Dec-200721:19Not Applicable
Touchx.dll6.0.6001.223052,073,60008-Nov-200804:28x86
Wisptis.exe6.0.6001.22305244,22408-Nov-200804:28x86
For all supported 64-bit versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,03108-Nov-200805:34Not Applicable
Tabsvc.dll6.0.6001.2230584,99208-Nov-200805:53x64
Tabsvc.mofNot Applicable2,84518-Dec-200721:20Not Applicable
Touchx.dll6.0.6001.223052,084,35208-Nov-200805:53x64
Wisptis.exe6.0.6001.22305287,74408-Nov-200805:53x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Vista

Additional files for all supported 32-bit versions of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb958453_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,367
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,408
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)10-Nov-2008
Time (UTC)17:48
File nameX86_0c45d4d7089320f4fcf9a9cd4670761c_31bf3856ad364e35_6.0.6001.22305_none_8c662d829f38b9ee.manifest
File versionNot Applicable
File size716
Date (UTC)10-Nov-2008
Time (UTC)17:48
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22305_none_d19eee81f5e6fec9.manifest
File versionNot Applicable
File size90,582
Date (UTC)08-Nov-2008
Time (UTC)04:49
Additional files for all supported 64-bit versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_d5fbb546763c1424ee89afd2456d86f8_31bf3856ad364e35_6.0.6001.22305_none_0f447590c14175a5.manifest
File versionNot Applicable
File size720
Date (UTC)10-Nov-2008
Time (UTC)17:48
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22305_none_2dbd8a05ae446fff.manifest
File versionNot Applicable
File size90,910
Date (UTC)08-Nov-2008
Time (UTC)06:17
File namePackage_for_kb958453_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,375
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,416
Date (UTC)10-Nov-2008
Time (UTC)17:48
File namePackage_for_kb958453_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)10-Nov-2008
Time (UTC)17:48

Properties

Article ID: 958453 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbfix kbbug kbexpertiseinter kbautohotfix kbsurveynew kbqfe KB958453

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