An unexpected text string appears at the top of the message body when an Exchange Server 2007 user sends an HTML message by using Outlook Web Access

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Article ID: 958472 - View products that this article applies to.
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SYMPTOMS

When a Microsoft Exchange Server 2007 user sends an HTML e-mail message to mobile phone users by using Microsoft Office Outlook Web Access, the mobile phone users see some unexpected text. This text appears at top of the message body, and in Outlook Web Access or in Microsoft Office Outlook Express, the text resembles the following:
MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px }

CAUSE

Exchange Server 2007 inserts a STYLE tag in the HEAD section of an HTML part without a comment tag when HTML messages are submitted by using Outlook Web Access. This causes some message clients that do not support STYLE tags to display the text that is in the STYLE tag, and this text is displayed at the top of the message body.

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 958472 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbsurveynew kbhotfixrollup kbexpertiseinter kbqfe KB958472

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