Article ID: 958571 - Last Review: January 20, 2012 - Revision: 2.2

You cannot import an organization in Deployment Manager in Microsoft Dynamics CRM 4.0

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SYMPTOMS

When you import an organization in Deployment Manager in Microsoft Dynamics CRM 4.0, you receive the following error message:
Platform Error
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Time|Error| Import Organization (Name=Pirantech, Id=e0c60c7d-c880-dd11-b074-0003ff1854c9) failed with Exception: Microsoft.Crm.Metadata.EntityMetadataNotFoundException:
The entity with a name = 'incident' was not found in the MetadataCache.
at Microsoft.Crm.Metadata.DynamicMetadataCache.GetEntity(String entityName, NameMappingType mapping)
at Microsoft.Crm.Metadata.DynamicMetadataCache.GetEntity(String entityName)
at Microsoft.Crm.Tools.Admin.PublishHelper.GetEntityMetadata(IOrganizationContext context, String entityName)
at Microsoft.Crm.ObjectModel.WorkflowServiceInternal`1.AddSdkMessageDependencies(List`1 dependencies, ExecutionContext context, WorkflowStep workflowStep)
at Microsoft.Crm.ObjectModel.WorkflowServiceInternal`1.CreateDefinitionFromObjectModel(ExecutionContext context, WorkflowEntity definition, List`1 dependencies, List`1 customActivityIds) at Microsoft.Crm.ObjectModel.WorkflowServiceInternal`1.PublishInPlace(WorkflowEntity definition, ExecutionContext context) at Microsoft.Crm.Tools.Admin.ImportOrganizationInstaller.RepublishWorkflow(ExecutionContext context, WorkflowUIData workflowData) at Microsoft.Crm.Tools.Admin.ImportOrganizationInstaller.ProcessWorkflowUIData(ExecutionContext context)
at Microsoft.Crm.Tools.Admin.ImportOrganizationInstaller.Import(Guid organizationId, String organizationUniqueName, String organizationFriendlyName, String sqlServerName, String databaseName, Uri reportServerUrl, String privilegedUserGroupName, String sqlAccessGroupName, String userGroupName, String reportingGroupName, String privilegedReportingGroupName, ICollection`1 users, MultipleTenancy multipleTenancy)

Time|Warning| Attempting to cancel a long running process: ProgressWizard. This might leave the data in an invalid state and the application might not function correctly.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kberrmsg kbexpertiseinter kbfix kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB958571
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