Article ID: 958575 - Last Review: October 8, 2008 - Revision: 1.0 Upgrading the inbox MegaRAID driver will fail, and access to any connected devices will be lostSource: Microsoft Support RAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION. ActionConsider the following scenario. In Windows Vista or Windows Server 2008, you upgrade the inbox MegaRAID driver, which supports legacy line-based interrupts, to a third-party MegaRAID driver that supports MSI-X interrupts.
ResultThis installation of the third-party driver will fail, and the MegaRAID card will be put into a D3 device power state. You will lose access to any devices attached to the MegaRAID controller.
CauseThe Storport driver does not have a mechanism to allow it to switch from legacy line-based hardware interrupts to MSI-X interrupts. ResolutionYou must first update to the latest third-party legacy line-based driver, then update to the latest third-party MSI-X version of the driver.
More InformationPlease contact your third-party hardware vendor for additional information on resolving this issue. For more information on device power states, please see the following MSDN article: http://msdn.microsoft.com/en-us/library/ms798245.aspx (http://msdn.microsoft.com/en-us/library/ms798245.aspx) DISCLAIMERMICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
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