Article ID: 958575 - Last Review: October 8, 2008 - Revision: 1.0

Upgrading the inbox MegaRAID driver will fail, and access to any connected devices will be lost

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Source: Microsoft Support

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Action

Consider the following scenario.  In Windows Vista or Windows Server 2008, you upgrade the inbox MegaRAID driver, which supports legacy line-based interrupts, to a third-party MegaRAID driver that supports MSI-X interrupts.

Result

This installation of the third-party driver will fail, and the MegaRAID card will be put into a D3 device power state.  You will lose access to any devices attached to the MegaRAID controller.

Cause



The Storport driver does not have a mechanism to allow it to switch from legacy line-based hardware interrupts to MSI-X interrupts.

Resolution

You must first update to the latest third-party legacy line-based driver, then update to the latest third-party MSI-X version of the driver. 

More Information



Please contact your third-party hardware vendor for additional information on resolving this issue.

For more information on device power states, please see the following MSDN article: http://msdn.microsoft.com/en-us/library/ms798245.aspx (http://msdn.microsoft.com/en-us/library/ms798245.aspx)

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APPLIES TO
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Basic Beta
  • Windows Vista Home Premium
  • Windows Vista Ultimate
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