You cannot shutdown a locked Windows 2000 SP4 virtual machine in Hyper-V Manager on a server that is running Windows Server 2008

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Article ID: 958668 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install the Hyper-V role on a server that is running Windows Server 2008.
  • You create a virtual machine that is running Microsoft Windows 2000 Service Pack 4 (SP4).
  • You install Integration Services on the Windows 2000 SP4-based virtual machine.
  • In Hyper-V Manager, you click Shut Down on the Action menu to shut down the Windows 2000 SP4-based virtual machine.
In this scenario, the Windows 2000 SP4-based virtual machine may not shut down as expected. You may receive an error message that resembles the one of the following:
The virtual machine virtual machine name failed to shutdown within 5 minutes.


The application encountered an error while attempting to change the state of virtual machine name.

The virtual machine virtual machine name failed to shutdown within 5 minutes.

CAUSE

This problem occurs if the Windows 2000 SP4-based virtual machine is locked.

WORKAROUND

To work around this problem, log on to the Windows 2000 SP4-based virtual machine. After you log on to the virtual machine, click Start, and then click Shut Down to shut down the Windows 2000 SP4-based virtual machine.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about Hyper-V technology, visit the following Microsoft TechNet Web site:
http://technet2.microsoft.com/windowsserver2008/en/servermanager/virtualization.mspx

Properties

Article ID: 958668 - Last Review: November 22, 2010 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
Keywords: 
kbhyperv kbtshoot kbprb KB958668

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