A Windows-based portable computer does not resume correctly if you close the lid while the computer is asleep

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Article ID: 958685 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

Consider the following scenario. You have a portable computer that runs Windows 7, Windows Vista, Windows Server 2008 R2, or Windows Server 2008. You put the computer to sleep (S3) while the computer's lid is open. Then, you close the lid while the computer is asleep. Later, you open the lid to wake up the computer.

In this scenario, the computer starts resuming. However, you only see a blank screen and a mouse pointer until you provide some user input. For example, this situation lasts until you press a key or click the mouse.

Note This problem occurs only on certain computers.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have one of the following operating systems installed on the computer:
  • Windows Vista with Service Pack 1
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.0.6001.22318265,48026-Nov-200804:47x86
Battc.sys6.0.6001.2231826,37626-Nov-200804:45x86
Compbatt.sys6.0.6001.2231818,95226-Nov-200804:45Not Applicable
Errdev.sys6.0.6001.223186,65626-Nov-200802:04x86
Wmiacpi.sys6.0.6001.2231811,26426-Nov-200802:04x86
Ntkrnlpa.exe6.0.6001.223183,600,13626-Nov-200804:47Not Applicable
Ntoskrnl.exe6.0.6001.223183,547,40026-Nov-200804:47Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.0.6001.22318325,38426-Nov-200806:25x64
Battc.sys6.0.6001.2231828,93626-Nov-200806:28x64
Compbatt.sys6.0.6001.2231821,76826-Nov-200806:28x64
Errdev.sys6.0.6001.223189,21626-Nov-200803:08x64
Wmiacpi.sys6.0.6001.2231814,33626-Nov-200803:08x64
Ntoskrnl.exe6.0.6001.223184,692,23226-Nov-200806:57x64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.1.7600.20586274,52001-Dec-200917:50x86
Errdev.sys6.1.7600.163857,16813-Jul-200923:19x86
Wmiacpi.sys6.1.7600.1638511,26413-Jul-200923:19x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.1.7600.20586334,42401-Dec-200918:02x64
Errdev.sys6.1.7600.163859,72813-Jul-200923:31x64
Wmiacpi.sys6.1.7600.1638514,33613-Jul-200923:31x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.1.7600.20586834,64801-Dec-200917:46IA-64
Errdev.sys6.1.7600.1638525,08813-Jul-200923:29IA-64
Wmiacpi.sys6.1.7600.1638531,74413-Jul-200923:29IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb958685_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)26-Nov-2008
Time (UTC)16:17
File nameX86_83cd7da4db28ea5966418f314f47e86d_31bf3856ad364e35_6.0.6001.22318_none_d55e6ea05bef8f5f.manifest
File versionNot Applicable
File size697
Date (UTC)26-Nov-2008
Time (UTC)16:17
File nameX86_acpi.inf_31bf3856ad364e35_6.0.6001.22318_none_230f96fee7265009.manifest
File versionNot Applicable
File size4,177
Date (UTC)26-Nov-2008
Time (UTC)18:27
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22318_none_6cb7349bcd419329.manifest
File versionNot Applicable
File size17,806
Date (UTC)26-Nov-2008
Time (UTC)05:24

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameAmd64_a245b8733be42d534e2b79ce4a6222c2_31bf3856ad364e35_6.0.6001.22318_none_17496492b11aa43d.manifest
File versionNot Applicable
File size701
Date (UTC)26-Nov-2008
Time (UTC)16:17
File nameAmd64_acpi.inf_31bf3856ad364e35_6.0.6001.22318_none_7f2e32829f83c13f.manifest
File versionNot Applicable
File size4,179
Date (UTC)26-Nov-2008
Time (UTC)16:17
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22318_none_c8d5d01f859f045f.manifest
File versionNot Applicable
File size16,512
Date (UTC)26-Nov-2008
Time (UTC)09:20
File namePackage_for_kb958685_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)26-Nov-2008
Time (UTC)16:17
File namePackage_for_kb958685_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)26-Nov-2008
Time (UTC)16:17

Properties

Article ID: 958685 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbqfe KB958685

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