Description of the Outlook 2003 Post-Service Pack 3 hotfix package (Engmui.msp, Olkintl.msp, Outlook.msp): October 28, 2008

Issues that this hotfix package fixes

This hotfix fixes the following issue:

• 958700  (http://support.microsoft.com/kb/958700/ ) You receive the error "The operation failed. An object could not be found." when you try to use a keyboard shortcut in an Outlook 2003 custom form with an embedded Web Browser control

This hotfix fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:

• The storage group log file on the server that is running Microsoft Exchange Server 2003 grows exponentially until the storage group fails because of a lack of disk space. This problem may occur when an Outlook 2003 user synchronizes the user's mailbox with the Exchange Server. When you run the OST Integrity Check Tool (Scanost.exe), the tool indicates that the user's .ost file is corrupted.
  
• When you use the Outlook object model to programmatically perform an advanced search in Outlook 2003 to find items in a shared folder, all items in the shared folder are found. You expect that only the items that match the criteria of the advanced search are found.
  
  This problem occurs when the Outlook 2003 post-Service Pack 3 hotfix package that is dated December 7, 2007 is applied. For more information about the hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
  935411  (http://support.microsoft.com/kb/935411/ ) Description of the Outlook 2003 post-Service Pack 3 hotfix package: December 7, 2007
• You receive an e-mail message that was created from a custom form in Outlook 2003. If the e-mail message contains a digital signature, and you save the e-mail message as an .msg file, the digital signature is incorrect.
  
• When you use the Outlook object model to programmatically access the properties of an e-mail message in Outlook 2003, the memory that is used for the message properties is not released. This problem occurs when a user property of the e-mail message has a very large value.
  
• Consider the following scenario. You open two shared calendars in Outlook 2003. The shared calendars are for User2 and User3. You delete the shared calendar for User3. You add the shared calendar for User3 back from the most recently used (MRU) list, and then you point to Open on the File menu.
  
  Both shared calendars have their check boxes selected, and you can see both calendars in the Calendar view. Also, the Calendar check box for your calendar is selected and is shown in the Calendar pane in addition to the calendars for User2 and for User3. You click to clear the Calendar check box, and this leaves only the check boxes for User2 and User3 calendars selected. Additionally, the calendars for User2 and User3 are still displayed in the Calendar pane. You click Mail to switch to the Mail view, and then you click Calendar to switch back to the Calendar view. Only the check box for the shared calendar for User3 is selected. Then, you select the check box for the calendar for User2.
  
  In this scenario, only the shared calendar for User2 is visible, even though the check boxes for both shared calendars, User2 and User3, are selected. If you click to clear the check box for the shared calendar for User3, only the shared calendar for User3 is visible.
  
  This problem may occur when the Outlook 2003 hotfix package that is dated July 11, 2008 is applied. For more information about the hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
  955357  (http://support.microsoft.com/kb/955357/ ) Description of the Outlook 2003 hotfix package: July 11, 2008
• When you try to open an e-mail message that was saved as an .msg file in Outlook 2003, the .msg file does not open. Additionally, you receive the following error message:
  The command line argument is not valid. Verify the switch you are using.
  This problem may occur when the path of the .msg file contains the following string that is followed by a space:
  -m
  
  Note The "m" character can be uppercase or lowercase.
  For example, the folder name that contains the .msg file may resemble the following folder name that contains a "-M" string:
  C:\V1-D-M 1170 97
• You are a delegate, and you manage your manager's Inbox. When you drag-and-drop an e-mail message from your manager's Inbox to the Deleted Items folder of your manager's mailbox, the e-mail message is unexpectedly moved to the Deleted Items folder in your mailbox.
  

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix package.

Restart information

You do not have to restart the computer after you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you must either create a registry key or modify a registry key. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download informationMicrosoft Windows Installer .msp file informationEngmui.msp informationOlkintl.msp informationOutlook.msp informationThe English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download informationMicrosoft Windows Installer .msp file informationEngmui.msp informationOlkintl.msp informationOutlook.msp information For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: