Article ID: 958771 - View products that this article applies to.
Consider the following scenario:
This issue occurs because of an issue in Microsoft.commerceserver.shared.dll. When you use the SiteCacheRefresh method, Commerce Server 2007 builds a URL. This URL is based on a value in the MSCS_Admin database. If the host header is configured for multiple servers as it is in the Web farm scenario, the URL is inaccurate. Therefore, the Commerce Server cache may not be updated successfully.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Commerce Server 2007 Service Pack 2 (SP2) installed to apply this hotfix.
Restart requirementYou must restart Internet Information Services (IIS) after you apply this hotfix. To restart IIS, open a command prompt, type iisreset /restart, and then press ENTER.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Registry informationTo enable this hotfix, follow these steps:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
This hotfix reads host header and IP address information from the MSCS_Admin database that synchronizes with the IIS metadata. You can use the
AlwaysRefreshURLWithHTTPregistry entry, the
BuildCacheRefreshURLWithHostNameregistry entry, and the Enable HTTPS check box in Commerce Server manager to control which mode to refresh the cache and which method is used to build the correct cache refresh URL.
If AlwaysRefreshURLWithHTTP=0 and the Enable HTTPS check box is clear or if AlwaysRefreshURLWithHTTP=1, sitecacherefresh uses HTTP mode.
In HTTP mode, with BuildCacheRefreshURLWithHostName set to different value, the URL is built in varying ways as follows:
In HTTPS mode, with BuildCacheRefreshURLWithHostName set to different value, the URL is built in varying ways as follows:
Article ID: 958771 - Last Review: May 11, 2009 - Revision: 2.0
Contact us for more help
Connect with Answer Desk for expert help.