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Error message when you try to add a user from a trusted domain to Microsoft Dynamics CRM 4.0: "An error has occurred"

Article ID: 958791 - View products that this article applies to.

SYMPTOMS

When you try to add a user from a trusted domain to Microsoft Dynamics CRM 4.0, you receive the following error message:

An error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

Additionally, if the DevErrors value in the Web.config file is set to On, you receive the an error message that resembles the following:

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CAUSE

This problem occurs because Microsoft Dynamics CRM 4.0 performs a lookup process to find a user by searching the global catalog list. If the process tries to connect to a nonfunctioning global catalog or to an offline global catalog, you receive the error message that is mentioned in the "Symptoms" section.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

When this problem occurs , an error message that resembles the following is logged in the platform log:

Error: Exception has been thrown by the target of an invocation.
Error Message: Exception has been thrown by the target of an invocation.
Source File: Not available
Line Number: Not available
Request URL: http://MYCRMURL/MYORG/biz/users/edit.aspx?_CreateFromType=10&_CreateFromId={5BE7F527-076E-DC11-9739-02BF0FFF781B}
Stack Trace Info: [COMException: The server is not operational. ]
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
at System.DirectoryServices.DirectorySearcher.FindAll()
at Microsoft.Crm.BusinessEntities.SecurityUtils.GetGuidFromSid(String domain, Byte[] sid)
at Microsoft.Crm.BusinessEntities.SecurityUtils.GetUserId(String domainName)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserId(String NTName)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateInternal(Guid organizationId, IBusinessEntity systemuser, ExecutionContext context)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.Create(IBusinessEntity systemuser, ExecutionContext context)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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