Error message when you try to assign an e-mail message to a user from a Microsoft Dynamics CRM 3.0 queue: "Activities that have been closed cannot be assigned to another user"

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Article ID: 958818
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Symptoms

When you try to assign an e-mail message to a user from a Microsoft Dynamics CRM 3.0 queue, you receive the following error message:
Activities that have been closed cannot be assigned to another user.
Additionally, if you have enabled the "Platform tracing" functionality, you also receive an error message in the trace log file that resembles the following:
Error: Exception of type System.Web.HttpUnhandledException was thrown.
Error Number: 0x80633100
Error Message: Activities that have been closed cannot be assigned to another user.
Error Details: Activities that have been closed cannot be assigned to another user.
Source File: Not available
Line Number: Not available Request URL: http://crm/_grid/cmds/dlg_assign.aspx?iObjType=2029&iTotal=1&iIndex=0&sSrcId={F09670CA-C299-DD11-929F-0003FFE2352A}&ownerId={307E9060-C566-DA11-9A27-0003FF0D54C9}&routeCode=RTC_USER&ownerType=8&sSubTypes=4202&iId={903D0719-C399-DD11-929F-0003FFE2352A}
Stack Trace Info: Exception of type System.Web.HttpUnhandledException was thrown.
at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain()
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at Microsoft.Crm.Util.RaiseXMLError(Exception e)
> at Microsoft.Crm.Dialogs.AssignDialogForm.ConfigureForm()
> at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain()
Type: Application
This problem occurs if you installed Update Rollup 3 for Microsoft Dynamics CRM 3.0.

For more information about Update Rollup 3 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
935364 Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.18672,831,19215-Nov-200800:30x86
Crmcache.dll3.0.5300.1867298,84015-Nov-200800:41x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18673,401,56014-Nov-200808:41x86
Crmobjectmodel.dll3.0.5300.18676,740,31215-Nov-200800:41x86
Crmsecurity.dll3.0.5300.1867768,34415-Nov-200800:42x86
Crmworkflowservice.exe3.0.5300.18673,887,96015-Nov-200800:30x86
Edit_article.aspxNot applicable6,92714-Nov-200805:19Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Kbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1867686,93614-Nov-200823:58x86
Microsoft.crm.application.components.core.dll3.0.5300.1867289,62414-Nov-200823:53x86
Microsoft.crm.application.components.platform.dll3.0.5300.1867367,44814-Nov-200823:53x86
Microsoft.crm.application.components.strings.dll3.0.5300.1867723,80014-Nov-200807:53x86
Microsoft.crm.application.components.ui.dll3.0.5300.1867219,99214-Nov-200823:58x86
Microsoft.crm.application.pages.dll3.0.5300.1867969,56014-Nov-200823:58x86
Microsoft.crm.dll3.0.5300.1867383,83214-Nov-200823:53x86
Microsoft.crm.managedinterop.dll3.0.5300.186780,72814-Nov-200823:53x86
Microsoft.crm.metadatahelper.dll3.0.5300.186780,72814-Nov-200823:53x86
Microsoft.crm.objectmodel.dll3.0.5300.1867322,39214-Nov-200823:53x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.186735,67214-Nov-200823:51x86
Microsoft.crm.platform.server.dll3.0.5300.1867244,56814-Nov-200823:53x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.186797,11214-Nov-200823:51x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1867273,24014-Nov-200823:52x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200701:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Crmsecurity.dll3.0.5300.1867768,34415-Nov-200800:41x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1832105,48816-Apr-200805:09x86
Crmhotfix.cdfNot applicable16,23015-Nov-200801:17Not applicable
Kb927207_client.dll3.0.5300.186766,90415-Nov-200800:03x86
Kb930604_client.dll3.0.5300.186770,48815-Nov-200800:03x86
Kb930610_client.dll3.0.5300.1867114,52015-Nov-200800:03x86
Kb931627_client.dll3.0.5300.1867157,52815-Nov-200800:03x86
Kb932205_client.dll3.0.5300.186768,95215-Nov-200800:03x86
Kb933214_client.dll3.0.5300.186776,12015-Nov-200800:03x86
Kb933423_client.dll3.0.5300.186796,08815-Nov-200800:10x86
Kb933658_client.dll3.0.5300.186772,53615-Nov-200800:10x86
Kb935529_client.dll3.0.5300.186776,63215-Nov-200800:10x86
Kb935844_client.dll3.0.5300.1867120,66415-Nov-200800:10x86
Kb936019_client.dll3.0.5300.186767,41615-Nov-200800:10x86
Kb936204_client.dll3.0.5300.186797,62415-Nov-200800:10x86
Kb938125_client.dll3.0.5300.186767,41615-Nov-200800:10x86
Kb938238_client.dll3.0.5300.186775,60815-Nov-200800:10x86
Kb940496_client.dll3.0.5300.186777,14415-Nov-200800:10x86
Kb940761_client.dll3.0.5300.186797,11215-Nov-200800:10x86
Kb944256_client.dll3.0.5300.186785,84815-Nov-200800:13x86
Kb952151_client.dll3.0.5300.1867132,95214-Nov-200808:13x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmcache.dll3.0.5300.1867298,84015-Nov-200800:41x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18673,401,56015-Nov-200800:41x86
Crmobjectmodel.dll3.0.5300.18676,740,31215-Nov-200800:41x86
Crmsecurity.dll3.0.5300.1867768,34415-Nov-200800:41x86
Edit_article.aspxNot applicable6,92714-Nov-200805:19Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1867596,82414-Nov-200823:59x86
Microsoft.crm.application.components.core.dll3.0.5300.1867293,72014-Nov-200823:53x86
Microsoft.crm.application.components.platform.dll3.0.5300.1867408,40814-Nov-200823:53x86
Microsoft.crm.application.components.strings.dll3.0.5300.1867723,80014-Nov-200823:53x86
Microsoft.crm.application.components.ui.dll3.0.5300.1867219,99214-Nov-200823:59x86
Microsoft.crm.application.pages.dll3.0.5300.1867736,08814-Nov-200823:59x86
Microsoft.crm.dll3.0.5300.1867383,83214-Nov-200823:53x86
Microsoft.crm.managedinterop.dll3.0.5300.186780,72814-Nov-200823:53x86
Microsoft.crm.metadatahelper.dll3.0.5300.186780,72814-Nov-200823:53x86
Microsoft.crm.objectmodel.dll3.0.5300.1867322,39214-Nov-200823:54x86
Microsoft.crm.platform.server.dll3.0.5300.1867244,56814-Nov-200823:54x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200701:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable9,19615-Nov-200801:17Not applicable
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable3,94515-Nov-200801:33Not applicable
V3cclientpatch30.mspNot applicable3,046,40015-Nov-200802:06Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmcache.dll3.0.5300.1867298,84015-Nov-200800:41x86
Crmnativeinteropproxy.dll3.0.5300.18673,401,56014-Nov-200808:41x86
Crmobjectmodel.dll3.0.5300.18676,740,31215-Nov-200800:41x86
Crmsecurity.dll3.0.5300.1867768,34415-Nov-200800:42x86
Edit_article.aspxNot applicable6,92714-Nov-200805:19Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1867596,82414-Nov-200823:58x86
Microsoft.crm.application.components.core.dll3.0.5300.1867293,72014-Nov-200823:59x86
Microsoft.crm.application.components.platform.dll3.0.5300.1867408,40814-Nov-200823:59x86
Microsoft.crm.application.components.strings.dll3.0.5300.1867723,80014-Nov-200807:59x86
Microsoft.crm.application.components.ui.dll3.0.5300.1867219,99214-Nov-200823:58x86
Microsoft.crm.application.pages.dll3.0.5300.1867736,08814-Nov-200823:58x86
Microsoft.crm.dll3.0.5300.1867383,83214-Nov-200823:59x86
Microsoft.crm.managedinterop.dll3.0.5300.186780,72814-Nov-200823:59x86
Microsoft.crm.metadatahelper.dll3.0.5300.186780,72814-Nov-200823:59x86
Microsoft.crm.objectmodel.dll3.0.5300.1867322,39214-Nov-200823:59x86
Microsoft.crm.platform.server.dll3.0.5300.1867244,56814-Nov-200823:59x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Setup.xmlNot applicable1,76015-Nov-200801:32Not applicable
V3clightclientpatch30.mspNot applicable582,65615-Nov-200802:06Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1867293,72014-Nov-200823:59x86
Microsoft.crm.application.components.platform.dll3.0.5300.1867408,40814-Nov-200823:59x86
Microsoft.crm.application.components.strings.dll3.0.5300.1867723,80014-Nov-200807:59x86
Microsoft.crm.dll3.0.5300.1867383,83214-Nov-200823:59x86
Microsoft.crm.platform.server.dll3.0.5300.1867244,56814-Nov-200823:59x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB958818$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 958818 - Last Review: June 21, 2014 - Revision: 2.0
Keywords: 
kberrmsg kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbHotfixServer KB958818

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