A Windows Vista or Windows Server 2008 portable computer does not automatically re-enter sleep mode after you undock the computer when it is asleep

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Article ID: 958865 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You run Windows Vista or Windows Server 2008 on a portable computer that is equipped with a docking station.
  • The portable computer is docked, and a USB mouse is plugged into the docking station.
  • You put the computer to sleep, and then you undock the computer.
In this scenario, the computer is not undocked correctly.

When you undock the computer while it is asleep, the computer should resume and then automatically re-enter sleep mode. The computer resumes as expected, but does not automatically re-enter sleep mode. Eventually, the LCD screen turns blank. Sometimes, you receive the following Stop error message:
Stop 0x0000007E (c0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in the Stop error message may vary.
  • This problem does not occur when both a USB mouse and a USB keyboard are plugged into the docking station.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.0.6001.2229938,91231-Oct-200801:26x86
Hidir.sys6.0.6001.2229921,50431-Oct-200801:26x86
Hidparse.sys6.0.6001.2229925,47231-Oct-200801:26Not Applicable
Hidusb.sys6.0.6001.2229912,80031-Oct-200801:26x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.0.6001.2229948,64031-Oct-200802:48x64
Hidir.sys6.0.6001.2229925,60031-Oct-200802:48x64
Hidparse.sys6.0.6001.2229931,61631-Oct-200802:48x64
Hidusb.sys6.0.6001.2229915,87231-Oct-200802:48x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.0.6001.22299124,41631-Oct-200802:48IA-64
Hidir.sys6.0.6001.2229962,46431-Oct-200802:48IA-64
Hidparse.sys6.0.6001.2229972,70431-Oct-200802:48Not Applicable
Hidusb.sys6.0.6001.2229935,32831-Oct-200802:48IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the "Stop 0x0000007E" error message, visit the following Microsoft Developer Network Web site:
http://msdn.microsoft.com/en-us/library/ms795746.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File namePackage_1_for_kb958865~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,805
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_2_for_kb958865~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,972
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_3_for_kb958865~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,810
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_4_for_kb958865~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,810
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File nameX86_input.inf_31bf3856ad364e35_6.0.6001.22299_none_20a0ebc6397c2c54.manifest
File versionNot Applicable
File size3,406
Date (UTC)31-Oct-2008
Time (UTC)11:11
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameAmd64_input.inf_31bf3856ad364e35_6.0.6001.22299_none_7cbf8749f1d99d8a.manifest
File versionNot Applicable
File size3,408
Date (UTC)31-Oct-2008
Time (UTC)11:15
PlatformNot Applicable
File namePackage_1_for_kb958865~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_2_for_kb958865~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,984
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_3_for_kb958865~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,820
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_4_for_kb958865~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,820
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_input.inf_31bf3856ad364e35_6.0.6001.22299_none_20a28fbc397a3550.manifest
File versionNot Applicable
File size3,407
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_1_for_kb958865~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,810
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_2_for_kb958865~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_3_for_kb958865~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable
File namePackage_for_kb958865_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)31-Oct-2008
Time (UTC)11:07
PlatformNot Applicable

Properties

Article ID: 958865 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbqfe KB958865

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