Windows Server 2008 virtual machines stop responding during the restarting process when a third-party hypervisor solution is used

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Article ID: 958868 - View products that this article applies to.
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SYMPTOMS

When a Windows Server 2008-based computer installs a third-party hypervisor solution, Windows Server 2008 virtual machines that are running on a third-party hypervisor stop responding (hang) during the restarting process when the third-party hypervisor solution is used.

Notes
  • Windows Server 2008 Hyper-V does not have this issue.
  • This issue also occurs on a Windows Vista SP1-based computer.

CAUSE

This issue occurs because a delayed interprocessor interrupt (IPI) resets all virtual processors during the starting process.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

To resolve the issue, follow these steps:
  1. Install hotfix 958868 on Windows Server 2008 systems.
  2. Make sure that your hypervisor solution checks bit 31 of register ECX for a cpuid. The cpuid reports whether a hypervisor is present.

Prerequisites

The computer must be running Windows Server 2008.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.infNot Applicable3,63006-Nov-200808:08Not Applicable
Halacpi.dll6.0.6001.22303140,04006-Nov-200813:00x86
Halmacpi.dll6.0.6001.22303175,36806-Nov-200813:00x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.0.6001.22303231,68806-Nov-200816:01x64
Hal.infNot Applicable2,92606-Nov-200808:46Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how to determine whether hypervisor is installed, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb969687.aspx

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb958868~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,799
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_2_for_kb958868~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,966
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_3_for_kb958868~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,804
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_4_for_kb958868~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,804
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File nameX86_hal.inf_31bf3856ad364e35_6.0.6001.22303_none_03a8b1a0210a49ad.manifest
File versionNot Applicable
File size2,244
Date (UTC)06-Nov-2008
Time (UTC)21:24
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_hal.inf_31bf3856ad364e35_6.0.6001.22303_none_5fc74d23d967bae3.manifest
File versionNot Applicable
File size1,656
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_1_for_kb958868~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,809
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_2_for_kb958868~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,978
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_3_for_kb958868~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,814
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_4_for_kb958868~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,814
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable
File namePackage_for_kb958868_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)06-Nov-2008
Time (UTC)21:22
PlatformNot Applicable

Properties

Article ID: 958868 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbsurveynew kbautohotfix kbexpertiseadvanced kbfix kbqfe KB958868

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