Windows File Protection error for "msxml6r.dll" in setup of SQL on localized Windows XP SP3

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Article ID: 958897 - View products that this article applies to.
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Source: Microsoft Support

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Symptom



Note Although this issue looks similar, it is quite different from the issue that is discussed in the following article in the Microsoft Knowledge Base:

968749: SQL Server 2005 setup fails when MSXML Core Services 6.0 Service Pack 2 has already been installed

When you install an English version of SQL Server 2005 or SQL Server 2008 on a localized version of Windows XP with Service Pack 3 which is not English version, you will get following error message:

The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

After you click OK, the setup resumes and the setup will succeed.

In SQL 2005, in the summary.txt file you may find the following information:

Microsoft SQL Server 2005 9.00.3042.00

==============================

OS Version      : Microsoft Windows XP Professional Service Pack 3 (Build 2600)

...

Machine         : XPSP3HANS

Product         : MSXML6

Error           : The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows.  You may need to update your operating system for this program to work correctly.

 ...

 Setup succeeded with the installation; inspect the log file completely for status on all the components.

 

In SQL 2005, in the SQLSetup0001_*_MSXML6_*.log file you may find the following information:

 

FileCopy(SourceName=msxml6r.dll,SourceCabKey=msxml6r.dll.86F857F6_A743_463D_B2FE_98CB5F727E09,DestName=msxml6r.dll,Attributes=512,FileSize=79872,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,Version=6.0.3883.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (A0:B4) [10:43:28:990]: Product: MSXML 6.0 Parser -- Error 1931. The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows.  You may need to update your operating system for this program to work correctly. Package version: 6.0.3883.0, OS Protected version: 6.0.3883.0

...

MSI (s) (A0:B4) [10:43:33:196]: Product: MSXML 6.0 Parser -- Installation completed successfully.

 

In SQL 2008, in the Msxml6_Cpu*_*.log  file you may find the following information:

 

MSI (s) (6C:E0) [16:50:09:926]: Product: MSXML 6.0 Parser (KB933579) -- Error 1931. The Windows Installer service cannot update the system file c:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows.  You may need to update your operating system for this program to work correctly. Package version: 6.0.3883.0, OS Protected version: 6.0.3883.0



MSI (s) (6C:E0) [16:50:13:281]: Product: MSXML 6.0 Parser (KB933579) -- Installation completed successfully.

Cause

In Windows XP SP3 MSXML files were added to Windows File Protection.  SQL setup tries to install the file smxml6r.dll with the same version in the English language. 

 

Resolution



There is no Hotfix at this time.

Work around:

When you click "OK" in the above error message, the setup will resume.

If the setup of SQL and MSXML finishes successfully, please check the entries in the SQL Setup log files.

SQL Server 2005: The file "SQLSetup*_SYSTEMTEST20_MSXML6_*.log" shows the error, but finishes with entry similar to this:

MSI (s) (D4:20) [18:48:23:312]: Product: MSXML 6.0 Parser -- Installation completed successfully.

SQL Server 2008: The file "Msxml6_Cpu*_*.log" logs the error like this:

“MSI (s) (6C:E0) [16:50:09:926]: Product: MSXML 6.0 Parser (KB933579) -- Error 1931. The Windows Installer service cannot update the system file c:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows.  You may need to update your operating system for this program to work correctly. Package version: 6.0.3883.0, OS Protected version: 6.0.3883.0”

But finishes with entry similar to the following:

MSI (s) (6C:E0) [16:50:13:281]: Product: MSXML 6.0 Parser (KB933579) -- Installation completed successfully.

SQL Server 2005 and 2008:

If the log files of the MSXML setup end with "MSXML 6.0 Parser -- Installation completed successfully." you can safely ignore this error.

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Article ID: 958897 - Last Review: June 29, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2008 Express
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Express Edition
  • Microsoft SQL Server 2005 Mobile Edition
  • Microsoft SQL Server 2008 Developer
  • Microsoft SQL Server 2008 Enterprise
  • Microsoft SQL Server 2008 Standard
  • Microsoft SQL Server 2008 Standard Edition for Small Business
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