Article ID: 958962 - View products that this article applies to.
When you open a master project in Microsoft Office Project 2003, and then you expand many subprojects, Project 2003 crashes. Additionally, you receive the following error message:
When you view the data in the error report, the report contains an error signature that resembles the following:
Microsoft Office Project has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
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To resolve this problem, follow these steps:
To enable the hotfix automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50265
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Next, go to the "Did this fix the problem?" section.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To fix this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Check whether the problem is fixed by opening a master project in Office Project 2003, and then expanding many subprojects. If Project 2003 does not crash, you are finished with this article. If the problem is not fixed, you can contact support