Problems that you may experience when you use the Live Meeting 2007 Web client together with Internet Explorer 8

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Article ID: 959059 - View products that this article applies to.
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SYMPTOMS

When you use the Microsoft Office Live Meeting 2007 Web client together with Windows Internet Explorer 8, you may experience one of the following problems.
  • Problem 1

    When you try to join a meeting, you receive the following message:
    Live Meeting Web Access does not support your current Internet browser on this platform. Please try using a supported browser.
    We have detected that you have a Popup Blocker enabled for this browser. Please click on the "Re-enter Meeting" button below to launch Live Meeting Web Access.
  • Problem 2

    You add a Web slide to a meeting. However, when the Web slide is presented, only a red X is viewable. Additionally, you receive the following error message:
    Loading Java Applet Failed
  • Problem 3

    When you click the Close (X) button to exit the Live Meeting 2007 Web client console, the console crashes. Additionally, you receive the following error message:
    General Exception

WORKAROUND

To work around these problems, use the workaround that is appropriate for the problem that you experience.
  • Workaround for problem 1

    Temporarily allow pop-up windows. To do this, click the Information bar at the top of the Live Meeting 2007 Entry Page window, and then click Temporarily Allow Pop-ups.
  • Workaround for problem 2

    Do not use the Preview Window feature. Instead, click to select the Bypass Web page Check check box before you click Create Web Page to directly upload the Web page.
  • Workaround for problem 3

    Use a release of Java SE Runtime Environment (JRE) 6 that is earlier than Update 10. For more information about the earlier releases that are available for Java SE Runtime Environment (JRE) 6, visit the following Sun Microsystems Web site:
    http://java.sun.com/products/archive
    For more information about Java support, visit the following Sun Microsystems Web site:
    http://developers.sun.com/services
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 959059 - Last Review: December 2, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office Live Meeting 2007
  • Windows Internet Explorer 8
Keywords: 
kbexpertisebeginner kbtshoot kberrmsg kbprb vkbportal107 vkbportal230 vkbportal238 KB959059

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