FIX: Windows Media Player crashes when you play a video for a long time on a Windows Vista-based computer

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Article ID: 959219 - View products that this article applies to.
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SYMPTOMS

When you play a video for a long time on a Windows Vista-based computer, Windows Media Player may crash.

CAUSE

This problem occurs because of a double release of an object in a race condition in the Enhanced Video Renderer (EVR) code.

RESOLUTION

Update information

x86-based version of Windows Vista Service Pack 1

The following file is available for download from the Microsoft Download Center:


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x64-based version of Windows Vista Service Pack 1

The following file is available for download from the Microsoft Download Center:


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Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x86-based version of Windows Vista Service Pack 1
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File nameFile versionFile sizeDateTimePlatform
Evr.dll6.0.6001.22296486,40028-Oct-200804:33x86
x64-based version of Windows Vista Service Pack 1
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File nameFile versionFile sizeDateTimePlatform
Evr.dll6.0.6001.22296648,70428-Oct-200804:50x64
Evr.dll6.0.6001.22296486,40028-Oct-200804:33x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 959219 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbhotfixserver kbautohotfix kbexpertiseinter kbexpertisebeginner kbqfe kbsurveynew KB959219

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