You cannot change the settings in the font substitution table from some device fonts back to TrueType fonts on a Windows Vista-based or Windows Server 2008-based computer

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Article ID: 959221 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based or Windows Server 2008-based computer, you have a printer on which some device fonts are installed. On the computer, you change some fonts in the font substitution table of the printer from TrueType fonts to the printer's device fonts. However, you cannot change the settings back to the original TrueType fonts. Therefore, if you have a character that does not print correctly by using the device fonts, the correct output for that character cannot be obtained.

CAUSE

This problem occurs because in the printer's Properties dialog box, a font can be removed from the font substitution table by using a null device font name. However, when the printer calls the IPrintCoreHelper::SetFontSubstitution method, the null device font name is identified as invalid. Therefore, you cannot change the settings back to the original TrueType fonts.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.22297770,04829-Oct-200806:16x86
P6disp.gpdNot Applicable25,48918-Dec-200721:39Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:39Not Applicable
Pcl4res.dll0.3.5479.0288,76829-Oct-200806:13x86
Pcl5eres.dll0.3.5479.01,058,81629-Oct-200806:13x86
Pcl5ures.dll0.3.5479.01,057,28029-Oct-200806:13x86
Pclxl.dll0.3.5479.0207,87229-Oct-200805:59x86
Pclxl.gpdNot Applicable10,37518-Dec-200721:39Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:39Not Applicable
Pjlmon.dll6.0.6001.2229717,40829-Oct-200806:16x86
Ps5ui.dll0.3.6001.22297731,64829-Oct-200806:16x86
Pscript.hlpNot Applicable26,03818-Dec-200721:15Not Applicable
Pscript.ntfNot Applicable1,060,54818-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.22297543,74429-Oct-200806:16x86
Pscrptfe.ntfNot Applicable1,288,25218-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.22297372,73629-Oct-200806:16x86
Unidrv.hlpNot Applicable21,22518-Dec-200721:15Not Applicable
Unidrvui.dll0.3.6001.22297744,44829-Oct-200806:16x86
Unires.dll0.3.6001.22297761,34429-Oct-200806:13x86
Xpssvcs.dll6.0.6001.222971,676,28829-Oct-200806:16x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.22297749,56829-Oct-200806:54x64
P6disp.gpdNot Applicable25,48918-Dec-200721:38Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:38Not Applicable
Pcl4res.dll0.3.5479.0288,76829-Oct-200806:50x64
Pcl5eres.dll0.3.5479.01,058,81629-Oct-200806:50x64
Pcl5ures.dll0.3.5479.01,057,28029-Oct-200806:50x64
Pclxl.dll0.3.5479.0207,87229-Oct-200806:36x64
Pclxl.gpdNot Applicable10,37518-Dec-200721:38Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:38Not Applicable
Pjlmon.dll6.0.6001.2229721,50429-Oct-200806:55x64
Ps5ui.dll0.3.6001.22297854,01629-Oct-200806:54x64
Pscript.hlpNot Applicable26,03818-Dec-200721:16Not Applicable
Pscript.ntfNot Applicable1,062,73218-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.22297628,73629-Oct-200806:54x64
Pscrptfe.ntfNot Applicable1,293,18018-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.22297472,06429-Oct-200806:55x64
Unidrv.hlpNot Applicable21,22518-Dec-200721:16Not Applicable
Unidrvui.dll0.3.6001.22297883,71229-Oct-200806:54x64
Unires.dll0.3.6001.22297761,34429-Oct-200806:50x64
Xpssvcs.dll6.0.6001.222972,936,83229-Oct-200806:55x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.222971,549,31229-Oct-200806:39IA-64
P6disp.gpdNot Applicable25,48918-Dec-200721:39Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:39Not Applicable
Pcl4res.dll0.3.5479.0288,76829-Oct-200806:33IA-64
Pcl5eres.dll0.3.5479.01,058,81629-Oct-200806:33IA-64
Pcl5ures.dll0.3.5479.01,057,28029-Oct-200806:33IA-64
Pclxl.dll0.3.5479.0207,87229-Oct-200806:16IA-64
Pclxl.gpdNot Applicable10,37518-Dec-200721:39Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:39Not Applicable
Pjlmon.dll6.0.6001.2229752,73629-Oct-200806:39IA-64
Ps5ui.dll0.3.6001.222971,568,76829-Oct-200806:39IA-64
Pscript.hlpNot Applicable26,03818-Dec-200721:16Not Applicable
Pscript.ntfNot Applicable1,062,73218-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.222971,162,75229-Oct-200806:39IA-64
Pscrptfe.ntfNot Applicable1,293,18018-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.222971,148,41629-Oct-200806:39IA-64
Unidrv.hlpNot Applicable21,22518-Dec-200721:16Not Applicable
Unidrvui.dll0.3.6001.222971,649,66429-Oct-200806:39IA-64
Unires.dll0.3.6001.22297761,34429-Oct-200806:33IA-64
Xpssvcs.dll6.0.6001.222975,282,30429-Oct-200806:39IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To configure the font substitution table of the printer, follow these steps:
  1. Click Start, type Printers in the Start Search box, and then click Printers.
  2. Right-click the printer, and then click Properties.
  3. Click the Device Settings tab.
  4. Expand Font Substitution Table, and then configure the fonts.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927067 Discusses device font substitution in a printer driver for the fonts that the operating system provides
For more information about the IPrintCoreHelper::SetFontSubstitution method, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb734200.aspx

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb959221_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Oct-2008
Time (UTC)20:49
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6001.22297_none_3b2fee6cd4132b03.manifest
File versionNot Applicable
File size19,235
Date (UTC)29-Oct-2008
Time (UTC)20:51
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6001.22297_none_974e89f08c709c39.manifest
File versionNot Applicable
File size19,295
Date (UTC)29-Oct-2008
Time (UTC)20:54
File namePackage_for_kb959221_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)29-Oct-2008
Time (UTC)20:49
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6001.22297_none_3b319262d41133ff.manifest
File versionNot Applicable
File size19,236
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Oct-2008
Time (UTC)20:49
File namePackage_for_kb959221_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)29-Oct-2008
Time (UTC)20:49

Properties

Article ID: 959221 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbqfe KB959221

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