Error message when you switch the operating system from a dual monitor setting to a single monitor setting on a Windows XP-based computer or on a Windows Server 2003-based computer that has the security update 954211 installed: "Stop 0x0000008E"

On a Windows XP-based computer or on a Windows Server 2003-based computer, you install the security update 954211 by using the /b:RTMQFE switch. Then, when you switch the operating system from a dual monitor setting to a single monitor setting, you may experience any of the following symptoms:

• Your computer automatically restarts.
• After you log on, you receive the following error message:
  Microsoft Windows
  The system has recovered from a serious error.
  A log of this error has been created.
  Please tell Microsoft about this problem.
  We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
  To see what data this error report contains, click here.
  If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Then you see error signature information that may resemble the following information:

  BCCode : 0x0000008E BCP1 : 0xc0000005 BCP2 : 0xbf93761d BCP3 : 
  0xa9e2d8fc BCP4 : 0x00000000 OSVer : 5_1_2600 SP : 0_0 Product : 256_1

• You receive the following Stop error message on a blue screen:
  A problem has been detected and Windows has been shut down to prevent damage to your computer...
  Technical information:
  
  *** STOP: 0x0000008E (0xc0000005, 0xbf93761d, 0xa9e2d8fc, 0x00000000)
  KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
• When you view the System log in Event Viewer, you may notice an event ID 1003 entry with information that resembles the following information:
  Date: date
  Source: System
  Error Time: time
  Category: (102)
  Type: Error
  Event ID: 1003
  User: N/A
  Computer: COMPUTER
  Description: Error code 0x0000008E, parameter1 0xc0000005, parameter2 0xbf93761d, parameter3 0xa9e2d8fc, parameter4 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

• The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
  307973  (http://support.microsoft.com/kb/307973/ ) How to configure system failure and recovery options in Windows
• The four parameters that are included in the error signature information (BCP x) and in the parentheses of the technical information for the Stop error may vary according to the configuration of the computer.
• Not all Stop 0x000000MN errors are caused by the problem that is described in this article. For more information about how to troubleshoot Stop 0x0000008E errors, click the following article number to view the article in the Microsoft Knowledge Base:
  945658  (http://support.microsoft.com/kb/945658/ ) General troubleshooting for an error message that you may receive randomly in Windows XP: "Stop 0x0000008E"

Note This update was rebuilt to add the GDR branch to the package. This change makes it easier for enterprises to deploy this package in their environments. Enterprise customers can push this new package to all systems instead of trying to isolate the systems that are affected by the issue that is being addressed in this update.

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows XP, x86 Edition

Download the WindowsXP-KB959252-x86-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=ec4b7d80-79b6-4035-92a3-3992a9e09718)

Update for Windows XP Professional x64 Edition and Windows Server 2003 x64 Edition

Download the WindowsServer2003.WindowsXP-KB959252-x64-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=77dc587e-5817-4b12-80fe-dabd2434ab90)

Update for Windows Server 2003, x86 Edition

Download the WindowsServer2003-KB959252-x86-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=049241ca-4f76-4058-b4e0-ea43ee271e0c)

Update for Windows Server 2003 for Itanium-based systems

Download the WindowsServer2003-KB959252-ia64-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=d74a1ece-8e37-4063-aef2-245e16ffd12d)


For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Windows XP update information

Prerequisites

To apply this update, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported 32-bit editions of Windows XP

Windows Server 2003 update information

Prerequisites

To apply this update, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported 32-bit editions of Windows Server 2003

For all supported x64-based editions of Windows Server 2003 and Windows XP Professional

For all supported Itanium-based editions of Windows Server 2003

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To switch the operating system from a dual monitor setting to a single monitor setting, follow these steps:

1. Right-click a blank part of your desktop, and then click Properties.
2. On the Settings tab, two monitor icons are displayed.
3. Click the secondary monitor, click to clear the Extend my Windows desktop onto this monitor check box, and then click Apply.

For more information about security update 954211, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the QFE branch of the update, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site: