Lots of paged pool memory is consumed when you click the Previous Versions tab after you create some snapshots of a volume on a Windows Server 2008 or a Windows Vista Service Pack 1 (SP1)-based computer

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Article ID: 959256 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008 or Windows Vista Service Pack 1 (SP1)-based computer, you create some snapshots of a volume on the computer. You open the Properties dialog box of a shared folder on this volume, and then you click the Previous Versions tab. When you do this, lots of paged pool memory is suddenly consumed. This may cause a severe lack of paged pool memory on this volume.

Note Windows Server 2003 or Windows XP-based computers that have hotfix 903234 installed do not encounter this problem.

CAUSE

This problem occurs because all snapshots are mounted in Windows Server 2008 or in Windows Vista SP1 when you click the Previous Versions tab.

Note Windows Server 2003 and Windows XP systems that have hotfix 903234 installed optimize this process and do not mount all snapshots.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Apps.infNot Applicable62,33428-Oct-200801:51Not Applicable
Shell32.dll6.0.6001.2229611,584,00028-Oct-200804:33x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Apps.infNot Applicable62,33428-Oct-200802:08Not ApplicableNot Applicable
Shell32.dll6.0.6001.2229612,900,35228-Oct-200804:50x64Not Applicable
Shell32.dll6.0.6001.2229611,584,00028-Oct-200804:33x86WOW
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Apps.infNot Applicable62,33428-Oct-200802:04Not ApplicableNot Applicable
Shell32.dll6.0.6001.2229619,082,75228-Oct-200804:59IA-64Not Applicable
Shell32.dll6.0.6001.2229611,584,00028-Oct-200804:33x86WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
903234 An update is available to optimize the way that the Shadow Copy Client accesses shadow copies in Windows Server 2003 and in Windows XP

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb959256_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36728-Oct-200817:32Not Applicable
Package_for_kb959256_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43128-Oct-200817:32Not Applicable
Package_for_kb959256_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42128-Oct-200817:32Not Applicable
Package_for_kb959256_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42328-Oct-200817:32Not Applicable
Package_for_kb959256_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42528-Oct-200817:32Not Applicable
Package_for_kb959256_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43128-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42228-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42928-Oct-200817:32Not Applicable
X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22296_none_6c577bff2b5d1e33.manifestNot Applicable904,29928-Oct-200805:20Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22296_none_c8761782e3ba8f69.manifestNot Applicable906,23128-Oct-200805:57Not Applicable
Package_for_kb959256_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37528-Oct-200817:32Not Applicable
Package_for_kb959256_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43928-Oct-200817:32Not Applicable
Package_for_kb959256_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42928-Oct-200817:32Not Applicable
Package_for_kb959256_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43128-Oct-200817:32Not Applicable
Package_for_kb959256_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43328-Oct-200817:32Not Applicable
Package_for_kb959256_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43928-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43028-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43728-Oct-200817:32Not Applicable
Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22296_none_d2cac1d5181b5164.manifestNot Applicable899,20228-Oct-200805:15Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22296_none_6c591ff52b5b272f.manifestNot Applicable906,14428-Oct-200807:58Not Applicable
Package_for_kb959256_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42528-Oct-200817:32Not Applicable
Package_for_kb959256_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42628-Oct-200817:32Not Applicable
Package_for_kb959256_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42928-Oct-200817:32Not Applicable
Package_for_kb959256_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43428-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42628-Oct-200817:32Not Applicable
Package_for_kb959256_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43328-Oct-200817:32Not Applicable
Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22296_none_d2cac1d5181b5164.manifestNot Applicable899,20228-Oct-200805:15Not Applicable

Properties

Article ID: 959256 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB959256

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