You encounter problems when you manipulate logical unit numbers on a Windows Server 2003-based computer

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Article ID: 959336 - View products that this article applies to.
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SYMPTOMS

On a storage device that is used by a Windows Server 2003-based computer, you encounter problems when you manipulate logical unit numbers in the following scenarios.

Scenario 1

You run the Virtual Disk Service (VDS) Hardware Compatibility Test (HCT) 2.64 that is included in the computer's Windows Logo Kit. During this test, a logical unit number (LUN) on the storage device is masked and then unmasked. In this scenario, the test fails, and the following error is returned:
Bad result (0x80004002) from IVdsDisk_Test::QueryInterface for disk (line 9036)

Scenario 2

You use the Storage Manager for SANs (SMFS) Wizard to create, unmask, and format a LUN in a single operation. When you do this, you receive the following error message:
Storage Manager for SANs was able to create the LUN, but could not create the volume because the disk did not arrive in 5 minutes.

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.3245359,42412-Nov-200810:16x86SP1
Vdsbas.dll5.2.3790.3245147,96812-Nov-200811:59x86SP1
Vdsdyndr.dll5.2.3790.3245326,14412-Nov-200814:19x86SP1
Vdshba_i.mofNot Applicable13,96701-Jul-200709:45Not ApplicableSP1
Vdshba_u.mofNot Applicable34501-Jul-200709:45Not ApplicableSP1
Vdsldr.exe5.2.3790.324519,45612-Nov-200810:16x86SP1
Vdsutil.dll5.2.3790.324562,97612-Nov-200814:19x86SP1
Vds_ps.dll5.2.3790.324530,72012-Nov-200814:18x86SP1
Windows Server 2003 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.3245624,12812-Nov-200812:00x64SP1Not Applicable
Vdsbas.dll5.2.3790.3245263,68012-Nov-200812:00x64SP1Not Applicable
Vdsdyndr.dll5.2.3790.3245456,19212-Nov-200812:00x64SP1Not Applicable
Vdshba_i.mofNot Applicable13,96712-Nov-200812:00Not ApplicableSP1Not Applicable
Vdshba_u.mofNot Applicable34512-Nov-200812:00Not ApplicableSP1Not Applicable
Vdsldr.exe5.2.3790.324529,69612-Nov-200812:00x64SP1Not Applicable
Vdsutil.dll5.2.3790.324595,23212-Nov-200812:00x64SP1Not Applicable
Vds_ps.dll5.2.3790.324541,47212-Nov-200812:00x64SP1Not Applicable
Wvds_ps.dll5.2.3790.324530,72012-Nov-200812:00x86SP1WOW
Windows Server 2003 with Service Pack 1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.32451,173,50412-Nov-200812:00IA-64SP1Not Applicable
Vdsbas.dll5.2.3790.3245503,80812-Nov-200812:00IA-64SP1Not Applicable
Vdsdyndr.dll5.2.3790.3245766,97612-Nov-200812:00IA-64SP1Not Applicable
Vdshba_i.mofNot Applicable13,96712-Nov-200812:00Not ApplicableSP1Not Applicable
Vdshba_u.mofNot Applicable34512-Nov-200812:00Not ApplicableSP1Not Applicable
Vdsldr.exe5.2.3790.324563,48812-Nov-200812:00IA-64SP1Not Applicable
Vdsutil.dll5.2.3790.3245175,10412-Nov-200812:00IA-64SP1Not Applicable
Vds_ps.dll5.2.3790.324545,56812-Nov-200812:00IA-64SP1Not Applicable
Wvds_ps.dll5.2.3790.324530,72012-Nov-200812:00x86SP1WOW
Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.4408359,42412-Nov-200810:19x86SP2
Vdsbas.dll5.2.3790.4408147,96812-Nov-200814:03x86SP2
Vdsdyndr.dll5.2.3790.4408326,65612-Nov-200814:03x86SP2
Vdsldr.exe5.2.3790.440819,45612-Nov-200810:19x86SP2
Vdsutil.dll5.2.3790.440862,97612-Nov-200814:03x86SP2
Vds_ps.dll5.2.3790.440830,72012-Nov-200814:03x86SP2
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.4408624,12812-Nov-200812:09x64SP2Not Applicable
Vdsbas.dll5.2.3790.4408264,19212-Nov-200812:09x64SP2Not Applicable
Vdsdyndr.dll5.2.3790.4408456,70412-Nov-200812:09x64SP2Not Applicable
Vdsldr.exe5.2.3790.440829,69612-Nov-200812:09x64SP2Not Applicable
Vdsutil.dll5.2.3790.440895,23212-Nov-200812:09x64SP2Not Applicable
Vds_ps.dll5.2.3790.440841,47212-Nov-200812:09x64SP2Not Applicable
Wvds_ps.dll5.2.3790.440830,72012-Nov-200812:09x86SP2WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.44081,173,50412-Nov-200812:09IA-64SP2Not Applicable
Vdsbas.dll5.2.3790.4408504,83212-Nov-200812:09IA-64SP2Not Applicable
Vdsdyndr.dll5.2.3790.4408768,51212-Nov-200812:09IA-64SP2Not Applicable
Vdsldr.exe5.2.3790.440863,48812-Nov-200812:09IA-64SP2Not Applicable
Vdsutil.dll5.2.3790.4408175,10412-Nov-200812:09IA-64SP2Not Applicable
Vds_ps.dll5.2.3790.440845,56812-Nov-200812:09IA-64SP2Not Applicable
Wvds_ps.dll5.2.3790.440830,72012-Nov-200812:09x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem also occurs in Windows Vista and in Windows Server 2008.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
958316 You encounter problems when you manipulate logical unit numbers on a Windows Server 2008-based or Windows Vista-based computer
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 959336 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB959336

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