Article ID: 959338 - Last Review: October 8, 2011 - Revision: 2.0

You receive a PAGE_FAULT_IN_NONPAGED_AREA Stop error when you print a document from a Windows Server 2003 server that is running as a terminal server

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SYMPTOMS

You configure a server that is running Windows Server 2003 to be a terminal server. When you print a file from the server console or from a terminal session, you receive the following Stop error:

0x00000050 (<parameter1>, <parameter2>, <parameter3>, <parameter4>)

PAGE_FAULT_IN_NONPAGED_AREA.

After this problem occurs one time, you will always encounter this problem when you print the same document from the server console or from the terminal session. You may not encounter this problem if you print a different file.

Note If you use the debugging tools for Windows to analyze the crash dump file, you may notice that the print job crashes at the win32k!NtGdiPATHOBJ_bEnumClipLines point.

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RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.