You cannot use the mouse or the keyboard to wake a Windows Vista-based or a Windows Server 2008-based computer that has an integrated graphics processor and a a graphics card

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Article ID: 959345 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • The computer has both of the following:
    • An AMD 780G Chipset with ATI Radeon HD 3200 integrated graphics processor
    • An ATI Radeon HD 2400 Series graphics card
  • You have the ATI Hybrid CrossFireX feature enabled.
  • The system enters the Sleep (S1) mode.
In this scenario, you cannot wake the computer by using the mouse or the keyboard.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 1 or Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.2230336,86406-Nov-200812:51x86
Dxgkrnl.sys6.0.6001.22303625,15206-Nov-200810:35x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.2230347,10406-Nov-200814:08x64
Dxgkrnl.sys6.0.6001.22303883,20006-Nov-200811:47x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.22303105,47206-Nov-200813:42IA-64
Dxgkrnl.sys6.0.6001.223031,981,44006-Nov-200811:29IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the ATI Hybrid CrossFireX technology, visit the following Web site:
http://game.amd.com/us-en/crossfirex_hybrid.aspx
For more information about the ATI Radeon HD 2400 Series graphics card, visit the following Web site:
http://ati.amd.com/products/Radeonhd2400/index.html
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File namePackage_1_for_kb959345~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,943
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_2_for_kb959345~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_3_for_kb959345~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File nameX86_ea1b5a3ff15d6325d3daf77fb9e2ebf5_31bf3856ad364e35_6.0.6001.22303_none_8a2e2dcc6b55ab0c.manifest
File versionNot Applicable
File size696
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22303_none_ac553a13fca7ab99.manifest
File versionNot Applicable
File size8,417
Date (UTC)06-Nov-2008
Time (UTC)13:23
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_6c2ac6d9f4cf53d36a812968fd15e8a2_31bf3856ad364e35_6.0.6001.22303_none_a4152843031cd8ed.manifest
File versionNot Applicable
File size700
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22303_none_0873d597b5051ccf.manifest
File versionNot Applicable
File size8,679
Date (UTC)06-Nov-2008
Time (UTC)16:20
PlatformNot Applicable
File namePackage_1_for_kb959345~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,955
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_2_for_kb959345~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_3_for_kb959345~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_68f21ed85dcf2b9e3097322407cb552c_31bf3856ad364e35_6.0.6001.22303_none_1b6f1b7ada9d8e61.manifest
File versionNot Applicable
File size698
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22303_none_ac56de09fca5b495.manifest
File versionNot Applicable
File size8,672
Date (UTC)06-Nov-2008
Time (UTC)16:05
PlatformNot Applicable
File namePackage_1_for_kb959345~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_2_for_kb959345~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable
File namePackage_for_kb959345_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Nov-2008
Time (UTC)21:33
PlatformNot Applicable

Properties

Article ID: 959345 - Last Review: December 13, 2012 - Revision: 4.0
Applies to
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB959345

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