The WINS MMC snap-in stops responding when you try to stop, start, or restart the WINS service in the WINS MMC snap-in on a clustered WINS server instance in Windows Server 2003

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Article ID: 959398 - View products that this article applies to.
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SYMPTOMS

On a clustered Windows Internet Name Service (WINS) server instance, you try to stop, start, or restart the WINS service in the WINS Microsoft Management Console (MMC) snap-in. In this case, the service is stopped, started, or restarted correctly. However, the WINS MMC snap-in stops responding, and you receive the following error message:
Not enough storage is available to complete this operation

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Winssnap.dll5.2.3790.3235651,77629-Oct-200810:55x86
Windows Server 2003 with Service Pack 1, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Winssnap.dll5.2.3790.32351,151,48829-Oct-200809:47x64SP1Not Applicable
Wwinssnap.dll5.2.3790.3235651,77629-Oct-200809:47x86SP1WOW
Windows Server 2003 with Service Pack 1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Winssnap.dll5.2.3790.32352,040,83229-Oct-200809:48IA-64SP1Not Applicable
Wwinssnap.dll5.2.3790.3235651,77629-Oct-200809:48x86SP1WOW
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Winssnap.dll5.2.3790.4398651,77629-Oct-200810:07x86
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Winssnap.dll5.2.3790.43981,151,48829-Oct-200810:14x64SP2Not Applicable
Wwinssnap.dll5.2.3790.4398651,77629-Oct-200810:14x86SP2WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Winssnap.dll5.2.3790.43982,040,83229-Oct-200810:29IA-64SP2Not Applicable
Wwinssnap.dll5.2.3790.4398651,77629-Oct-200810:29x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem also occurs for the DHCP MMC snap-in. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
958939 The DHCP MMC snap-in stops responding when you try to stop, start or restart the DHCP service in the DHCP MMC snap-in on a clustered DHCP server instance in Windows Server 2003
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Steps to reproduce the problem

  1. On a clustered WINS server instance, open the WINS MMC snap-in.
  2. In the WINS MMC snap-in, right-click the server, point to All Tasks, and then click Stop, Start or Restart.

Properties

Article ID: 959398 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB959398

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